About the Role
As Senior Administrator Service NKA (m/w/d) at Linde Material Handling Deutschland, you build long-term relationships with our national key accounts and continuously develop them further. Together with our teams, you ensure suitable service solutions and strong after-sales support.
About Us
For more than five decades, Linde Material Handling Deutschland has been driving the development of powerful and individual material flow solutions. With innovative forklifts, modern fleet management, intelligent driver assistance systems, automation solutions and tailored service offerings, we create sustainable competitive advantages for our customers. Over 600 dedicated colleagues support our customers in the Rhineland, Ruhr area and Lower Rhine region – making us one of the leading partners in intralogistics.
We are continuing to grow and are therefore looking for reinforcement as soon as possible as Senior Administrator Service NKA (m/w/d) at our location in Haan.
Your Benefits
•Attractive compensation package: pay according to the IG Metall company collective agreement with special payments (vacation & Christmas bonus, etc.)
•Diverse flexibility: individual arrangement of your working hours and the option for mobile work from home office depending on the role, as well as a collectively agreed vacation entitlement of 30 days
•Our basics: option for bike leasing, access to LinkedIn Learning, modern IT equipment, parking spaces, free water & coffee, employee discounts with external providers
Your Tasks
•Building and maintaining relationships with key accounts, with the Senior Administrator Service NKA acting as the main point of contact for all service and after-sales related matters
•Supporting Key Account Managers, Business Development Managers and Tender Managers in calculating service conditions for framework agreements and tenders
•Collaborating with internal stakeholders (NKA sales, COMs, central service, tender manager) and external stakeholders (service organization of contract and non-contract dealers)
•Order management for key account services with contract and non-contract dealers (subcontractors)
•Promptly and professionally handling escalated service requests to ensure high customer satisfaction
•Identifying new business opportunities within existing key accounts and supporting upselling or cross-selling of services
•Ensuring invoicing and payment receipt for services rendered
Your Profile
•Completed commercial vocational training in a recognized training occupation
•Strong communication, negotiation and problem-solving skills
•Proven experience in service management or customer support
•Customer-oriented, with quick and confident understanding of technical service requirements
•Analytical, organized and structured way of working
•Willingness to travel for customer visits, and fluent English communication skills, written and spoken
