Sales Program Specialist – Process Associate – Spanish – Hybrid Lisbon
Genpact (NYSE: G) is an agentic and advanced technology solutions company that leverages process intelligence and artificial intelligence to deliver measurable outcomes for global enterprises.
Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.
Responsibilities
•Become and remain knowledgeable and passionate about leading social media products and community standards
•Have strong interpersonal skills, verbal and written communication skills
•Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls
•Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser's business needs
•Act as a point of contact to provide consultative support on agencies and advertisers accounts
•Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction
•Educate advertisers on product usage, troubleshoot and resolve complex cases
•Complete the required tasks within the agreed turnaround times and standards of quality
•Have good language requirements
•Complete and pass all required training provided by the client
Minimum Qualifications
•Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field
•Comfortable over the phone and navigating CRM systems
•Ability to provide exceptional customer support
•Strong understanding of social media
Preferred Qualifications
•Experience working with social media monitoring
•Strong IT knowledge
•A college degree or an equivalent diploma, or studying towards achieving one
•Experience working with small and medium-sized businesses
•Demonstrated success in driving revenue growth and exceeding sales targets
•Strong understanding of social media marketing, online advertising sales, campaign management, and customer service
•Completed sales or marketing certifications in digital marketing, social media marketing, etc.
Language
Spanish (Required) – Advanced (C1)
Work Details
•Job Type: Regular
•Remote Type: Hybrid
•Work Shift: Standard (Portugal)
•Location: Alexandre Herculano, Lisbon, Portugal
Why join Genpact?
•Be a transformation leader – work at the cutting edge of AI, automation, and digital innovation
•Make an impact – drive change for global enterprises and solve business challenges that matter
•Accelerate your career – get hands-on experience, mentorship, and continuous learning opportunities
•Work with the best – join 140,000+ bold thinkers and problem-solvers
•Thrive in a values-driven culture built on courage, curiosity, integrity and inclusion
