Responsibilities
•Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
•Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
•Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
•Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
•Supports account managers & SE/ISEs by performing included but not limited to admin-related tasks
•Applies experience and skills to complete assigned work within own area of expertise
•Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
•Tracks account history and supplies data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
•Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
•Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
•Builds an internal UL problem-solving network and proactively engages internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience
•Meets established timelines for pre- and post-sales activities
•Works with a moderate degree of supervision
•Performs other duties as directed
Requirements
•High school diploma
•Under 1 years of related experience
•Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
•Business acumen and a sufficient understanding of business sales processes
•Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes
•Experience managing internal systems and data sources
•Strong communication and administrative skills
•English proficiency preferred
What we offer
•Total Rewards: The estimated annual compensation for this position is $57,600 - $62,400, which includes a base salary of $48,000 - $52,000 and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
•Health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country
•Full-time employees receive paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours)
•The application deadline for this position is 4/26/27
