About Kayana
Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, online ordering, payments, and AI-powered solutions, enabling brands to scale and succeed.
Responsibilities
•Identify and prospect hospitality and retail businesses that could benefit from Kayana's solutions.
•Conduct outbound calls, follow-ups, networking, and other sales activities.
•Qualify leads and understand customer requirements and business needs.
•Support and deliver product demonstrations covering EPOS, Kiosks, Online Ordering, Payments, QR Ordering, and other Kayana solutions.
•Maintain and update sales opportunities within the CRM.
•Support the preparation of commercial proposals and customer presentations.
•Follow up with prospective customers throughout the sales process.
•Identify opportunities to introduce additional Kayana products.
•Work towards agreed sales and revenue targets.
•Maintain accurate records of sales activities and customer interactions.
•Support kick-off calls with newly signed customers.
•Understand customer requirements and assist with the onboarding process.
•Assist with customer account configuration within Kayana Web Admin, including menus, items, properties, users, and payment configurations.
•Coordinate with internal teams regarding EPOS and kiosk hardware setup, delivery, and integrations.
•Assist with customer and staff training on Kayana's EPOS, Kiosk, Web Admin, and other solutions.
•Monitor onboarding progress and follow up on outstanding requirements.
•Help identify and resolve initial configuration or implementation issues.
•Escalate technical matters to Support or Engineering when required.
•Maintain clear communication with customers throughout onboarding.
•Capture customer feedback and communicate relevant requirements to the Product team.
•Support the day-to-day relationship with assigned customers.
•Build positive and professional relationships with customers.
•Conduct regular customer follow-ups to understand satisfaction and requirements.
•Identify opportunities for additional products and services.
•Assist with renewal and retention activities.
Requirements
•Fluency in Portuguese and English, both written and spoken.
•Previous experience in sales, business development, customer service, account support, onboarding, or a similar customer-facing role.
•Strong interest in sales and technology.
•Confident and professional communication skills.
•Ability to build positive relationships with customers.
•Comfortable speaking with prospective customers and conducting follow-ups.
•Ability to learn and demonstrate software and technology products.
•Good organisational and time-management skills.
•Ability to manage multiple customer and sales activities.
•Comfortable using CRM systems and maintaining accurate records.
•Proactive attitude and willingness to take ownership of assigned tasks.
•Ability to work independently in a remote environment while collaborating with the wider Kayana team.
Nice to have
•Experience in hospitality, retail, EPOS, payments, SaaS, or technology.
•Previous experience working with restaurants, cafés, hospitality businesses, or retail companies.
•Experience in SaaS, EPOS, payments, hospitality technology, or retail technology.
•Experience with customer onboarding or software implementation.
•Experience conducting product demonstrations or customer training.
•Existing knowledge of the Portuguese hospitality and retail market.
•Experience working with international customers or technology companies.
•Experience working remotely with international teams.
Conditions
•The opportunity to work with innovative technology that is reshaping the ordering and payments industry.
•The opportunity to gain experience across sales, customer onboarding, technology, and account support.
•A fully remote working environment.
•The opportunity to work with international customers and teams.
•Exposure to EPOS, kiosks, online ordering, payments, and AI-powered technology.
•The opportunity to develop your career within an ambitious, fast-moving, AI-centric technology company.
•A collaborative, high-performance environment where initiative and ownership are encouraged.
•Fully remote freelance/contractor position.
•Working hours: 9:00 AM to 6:00 PM Portugal time, Monday to Friday.
•Starting salary 1250 euros plus commission.
