About the Role
The Regional Account Manager serves as the strategic facilities leader across six countries in APAC and EMEA (Malaysia, India, China, Japan, Israel, UK) while directly managing the limited scope for Japan operations. This position combines hands-on site management with regional oversight to deliver operational excellence, strategic space optimization, project management and exceptional workplace experiences that support business objectives.
Job Title: Regional Account Manager – APAC
Reporting into: Global Account Director (USA-based)
Location: On-site – Tokyo, Japan
Key Responsibilities
Regional Leadership
•Serve as the central coordination point for all APAC and EMEA facilities operations, ensuring consistent service delivery and client satisfaction across the region
•Provide leadership, coaching, and development opportunities for facilities teams throughout APAC and EMEA, promoting knowledge sharing and best practice implementation
•Develop and manage consolidated regional budgets, conduct financial analysis, and identify cost optimization opportunities while maintaining service quality
•Ensure comprehensive compliance with JLL policies, client requirements, and local statutory regulations across all markets
•Oversee financial processes including purchase order creation, approvals, invoice processing, and service charge management in accordance with established procedures
Japan Site
•Lead comprehensive facility operations including strategic space planning, allocation optimization, maintenance coordination, and event management
•Execute end-to-end project management from concept development through delivery, ensuring alignment with business objectives and budget parameters
•Oversee vendor performance, contract management, and procurement processes while maintaining strict adherence to safety protocols and regulatory compliance
•Cultivate strong partnerships with clients, vendors, and internal stakeholders to drive collaborative outcomes
Candidate Profile
Required Qualifications
•Bachelor's degree in Facilities Management, Engineering, Business Administration, or related discipline
•Minimum 8 years of progressive facilities management experience with demonstrated regional leadership responsibilities
•Proven expertise in multi-site operations, financial management, vendor oversight, and regulatory compliance
Core Competencies
•Excellent communication skills with ability to present complex business cases and recommendations to Executive level stakeholders
•Strong analytical and problem-solving capabilities with experience in data-driven decision making
•Advanced client relationship management and stakeholder engagement skills
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and facility management technologies
•Cultural adaptability and experience working across diverse international markets
•Flexibility to manage varying priorities and respond to dynamic business requirements in a fast-paced environment
About JLL
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise.
