RECEPTIONIST
Royal Philips – Mississauga, Ontario
Managed by: JLL (Jones Lang LaSalle)
Position Summary
The Receptionist serves as the first point of contact for Royal Philips' Mississauga office, providing professional reception services while supporting daily facility operations. This role requires exceptional customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced corporate environment. The position reports to the JLL Facilities Manager and plays a critical role in ensuring seamless workplace operations and a positive visitor experience.
Key Responsibilities
Reception & Visitor Management
•Serve as the primary point of contact for all visitors, employees, contractors, and vendors entering the Philips facility
•Manage all incoming calls via Microsoft Teams, including answering, transferring, and taking detailed messages
•Update phone lists, SOPs and other administrative duties as requested
•Greet and register all visitors, contractors, and vendors in accordance with site security protocols
•Issue and manage access badges
•Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Facility Operations Support
•Housekeeping duties (i.e. maintain a welcoming and clean presentation of the lobby, maintaining the coffee machine, report any mechanical issues or other issues to the facilities group, etc.)
•Monitor inventory levels and proactively order all site consumables to maintain adequate stock across coffee service, cleaning supplies, office materials, shipping supplies, etc.
•Assist with the coordination and scheduling with Property Management
•Prepare meeting rooms and event spaces according to specifications, including furniture arrangement and equipment setup
•Assist in resolving problems associated with all building services including, but not limited to coffee services, janitorial, mailroom, badging, and conference room/AV support
Mailroom Assistance
•Support onsite mailroom with mail/packages/deliveries
•Support onsite mailroom to prepare postage/labels for mail/UPS/FedEx, courier services, etc.
Other
•Any and all other duties and tasks as assigned
To Apply You Need
Education/Training
•Minimum Required: High school diploma
•Preferred: Some college preferred
Years of Relevant Experience
•Minimum Required: One to two years
•Preferred: Three years administrative/facilities experience supporting multiple people, preferably in the commercial real estate industry; experience in supporting a front desk that has high security standards and protocols
Skills and Knowledge (Minimum Required)
•Customer Service Excellence: Professional, friendly, and approachable demeanor with strong interpersonal skills
•Communication: Excellent verbal and written communication skills; ability to interact professionally with all levels of personnel
•Technology Proficiency: Comfortable with Microsoft Office Suite (Teams, Outlook, Word, Excel); ability to quickly learn new software systems
•Multitasking: Strong organizational skills with ability to manage competing priorities in a fast-paced environment
•Problem-Solving: Ability to troubleshoot basic technical issues and make sound decisions independently
•Reliability: Punctual, dependable, and able to maintain consistent attendance
Other (Minimum Required)
•Reliable transportation
•Full time position on location - no remote work
Physical Work Requirements and Work Conditions
•Ability to lift and carry up to 25 lbs regularly
•Physical tasks include room setups, stocking supplies, mail delivery and facility inspections
•Daily outdoor mail collection required in various weather conditions
•Office-based role with active movement throughout the building
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location: On-site – Mississauga, ON
Job Tags: Access Control (AC), Customer Service, Emergency Response, Facility Management, Inventory Management, Multitasking, Office Administration, People Management, Process Improvements, Supervision, Vendor Management
Personalized Benefits
•401(k) plan with matching company contributions
•Comprehensive Medical, Dental & Vision Care
•Paid parental leave at 100% of salary
•Paid Time Off and Company Holidays
•Early access to earned wages through Daily Pay
