What this opportunity involves:
We are looking for a dedicated and customer-focused Property Services Coordinator to join our team, supporting a multi-client portfolio across property and facilities management. In this role, you will be the first point of contact for client calls and requests, responsible for ensuring every issue is resolved quickly, efficiently, and with a strong focus on customer satisfaction. We believe the most effective teams are built when everyone is empowered to thrive, and as a Property Services Coordinator, you will play a vital part in building lasting client relationships while developing your own skills in property management, vendor coordination, and problem solving. This is a fast-paced, relationship-driven role suited to someone who stays calm under pressure, takes ownership of outcomes, and genuinely enjoys helping people.
An overview of the role:
•Answer incoming calls from a multi-client portfolio and ensure requests are addressed promptly and professionally
•Analyze caller needs and determine the best strategy to respond, ensuring superior customer satisfaction
•Resolve and coordinate the resolution of customer issues, escalating critical matters when further assistance is required
•Measure costs against established service provider guidelines and track work orders through to completion
•Approve invoices, arrange payment, and liaise with the Accounts Payable department on vendor payment queries
•Build and maintain strong relationships with client personnel over time
•Capture information accurately in internal systems while continuing to engage with clients on the phone
•Remain calm and composed during emergencies, such as fire alarms or bomb threats, following established procedures
•Support the training and onboarding of new Property Services Coordinators through a buddy system
Sounds like you? This is what we are looking for:
•A tertiary qualification in a real estate–related field is preferred; experience in the property industry is an advantage
•Strong working knowledge of MS Word and Excel, with typing speed of 50 to 60 words per minute
•Previous experience in property management, including an understanding of landlord and tenant responsibilities and commercial lease agreements
•Ability to administer service agreements and interpret lease documentation
•Excellent written and verbal communication skills, with a clear and professional telephone manner
•A proactive, solution-focused mindset with the ability to distinguish between symptoms and root causes of a problem
•Strong organizational and multitasking skills, with the ability to work effectively under pressure and tight deadlines
•A collaborative team player who thrives in a relationship-based work environment and supports others in achieving shared goals
•Self-motivated, adaptable, and customer-service oriented, with the initiative to work effectively with minimal direction
Benefits:
•Great employee discounts off fitness, wellbeing & other renowned brands
•18 weeks paid maternity leave
•Private Health Insurance Discounts
•Active Social Club
•Employee assistant program
•Novated Lease for EV cars
•Paid time off for volunteer work
•Career Opportunities with Australia's #1 Commercial Real Estate firm
•Premium offices
Location:
On-site – Canberra, ACT
