Описание: Qatar Insurance Company is a leading insurance provider in the GCC. It offers insurance and non-insurance services through digital platforms, including qic.online and the QIC app, and aims to create the region's first digital ecosystem.
Задачи:
•Lead projects to develop and replace SIP/VoIP systems, from requirements gathering through production launch
•Gather and align requirements between business stakeholders, IT teams, and vendors
•Manage external suppliers, including timelines, commitments, SLAs, risks, and escalations
•Coordinate CRM, infrastructure, and other internal teams
•Participate in evaluating technical solutions and integrations
•Organize solution testing and acceptance
•Verify key scenarios and CRM integration
•Organize documentation and knowledge transfer from the vendor
Требования:
•Experience leading technical and integration projects
•Experience working independently with IT vendors and contractors
•Solid understanding of telephony and call/contact center processes
•Understanding of SIP/VoIP sufficient to communicate with technical specialists
•Experience with integrations involving CRM, REST API, Webhooks, and external services
•Understanding of inbound/outbound calls, IVR, routing, dialer campaigns, callback, call recording, and reporting
•Ability to manage timelines, risks, and dependencies and ensure commitments are met
•English for working with international vendors
Условия:
•Long-term service agreement contract with QIC, with a 3-month probation period
•Payment in US dollars monthly to a bank account using SWIFT
•Work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
•Qatar Holiday Calendar, 20 vacation days, and 10 sick offs
•Performance reviews twice a year, with the possibility of a raise
•Potential opportunity to apply for a Qatar ID and relocate to Doha, Qatar
•Extra paid leave, paid sick leave, and bonus days for years of service
•$600/Year for additional courses, plus internal workshops
•Remote health insurance, including up to $1,500 in dental coverage
•Relocation support, including agency fees and hands-on support
•Salary payouts in USD, EUR, or AED
