About
Booking.com facilitates travel reservations and related services through its online platform.
Responsibilities
•Lead initiatives from discovery through implementation and handover using structured project and change management methodologies
•Own end-to-end project delivery, including execution, analysis, recommendations, implementation, and closure
•Independently lead low- to medium-complexity projects with global and cross-functional impact
•Scope and plan projects by documenting goals, KPIs, roadmaps, milestones, dependencies, and deliverables
•Track and report progress, risks, decisions, and dependencies
•Ensure effective project closure, clear ownership, documentation, and operational handover
•Apply change management processes and tools to support adoption
•Perform risk and impact analysis for proposed changes to tools, processes, workflows, and governance
•Assess second-order impacts of tooling changes before delivery or implementation
•Evaluate how proposed rules, workflows, and configuration changes affect team practices, reporting, and downstream outcomes
•Identify assumptions, constraints, dependencies, and failure modes, and recommend mitigations
•Balance standardisation with team and business needs, ensuring governance decisions are proportionate, evidence-based, and practical
•Provide decision-makers with recommendations covering benefits, trade-offs, risks, and implementation considerations
•Translate business needs and operational problems into actionable technical requirements for PInT and delivery partners
•Define problem statements, desired outcomes, business rules, user impacts, data requirements, acceptance criteria, and implementation considerations
•Maintain accurate, accessible, and current project, process, decision, and requirements documentation
•Establish and maintain a single source of truth for current state, decisions, requirements, roadmaps, and ownership
•Communicate complex requirements and project insights clearly to technical and non-technical audiences
•Use Jira and Oboard data to quantify problems, identify patterns, and support prioritisation
•Formulate and test hypotheses about process, tooling, and data-quality issues through structured analysis
•Analyse data to validate assumptions, measure the impact of proposed changes, and identify improvement opportunities
•Translate analysis into concise insights, recommendations, and decision materials
•Promote evidence-based planning and reporting, distinguishing isolated issues from systemic problems
•Coordinate and manage the improvement backlog raised by Business Operations, Programme Management, Product, and Technology working groups
•Consolidate working-group requests, clarify underlying problems, assess impact and risk, and prepare items for prioritisation
•Track actions, decisions, dependencies, and follow-ups across working groups
•Create a transparent view of improvement demand, priorities, ownership, status, and expected outcomes
•Facilitate collaboration between working-group representatives, PInT, and other stakeholders to progress improvements from problem definition through delivery and adoption
•Engage and influence stakeholders inside and, where required, outside the organisation
•Collaborate with business unit partners, corporate support teams, and functional technology teams to drive enterprise strategy execution
•Build engagement and governance around decisions requiring approval and sign-off
•Communicate project insights, risks, options, and recommendations across relevant stakeholder groups
•Align diverse stakeholders, including those up to Director level, across differing priorities and perspectives
Requirements
•Translate business needs and operational problems into clear, detailed, actionable technical requirements
•Communicate complex requirements and project insights clearly to technical and non-technical audiences
Conditions
•Independent contractor position
