About
G.Network delivers full-fibre broadband directly to homes and businesses and is rolling out Fibre to the Premises (FTTP) across central London.
Responsibilities
•Lead end-to-end requirements gathering and analysis for system enhancements, translating business needs into scalable solutions that use AI where possible
•Manage projects to meet timelines, scope, quality, security and governance standards
•Partner with colleagues and stakeholders to investigate and model business functions, processes, information flows and data structures
•Assess the technical and financial viability of initiatives and prepare business cases, ROI and cost-benefit analyses
•Identify opportunities to apply AI, machine learning and data analytics to improve systems, processes and decision-making
•Monitor AI model performance, provide feedback and refine approaches to maintain accuracy and effectiveness
•Ensure AI-enabled projects comply with data privacy, security, fairness, ethical and internal governance requirements
•Gather, analyse and validate business requirements and translate them into prioritised user stories and acceptance criteria
•Produce business analysis deliverables using tools such as Confluence, Jira, Lucidchart and Visio
•Create and maintain specifications and project plans, managing scope, timelines, risks, issues and dependencies
•Plan and facilitate stakeholder meetings and workshops, and present findings, recommendations and actions clearly
•Support the definition and execution of user acceptance testing for new or improved business processes and IT systems
•Model processes, map data, and conduct gap, impact and risk analyses
•Support internal technical teams and external suppliers during change implementation, acting as a link between business and technical stakeholders
•Identify opportunities to improve systems and processes and present efficiency recommendations to management
Requirements
•Bachelor's degree in information technology, business, project management or a related discipline, or equivalent professional experience
•3–5 years' experience as a business analyst and/or project manager in the software or utilities sector
•Sound financial acumen and ability to build business cases and assess costs, benefits and ROI
•Strong understanding of Salesforce, including its capabilities, configuration, development, data management, integrations and release processes
•Experience delivering projects in Agile, Scrum, Kanban or hybrid environments
•Proficiency with project and backlog management tools such as Jira, Asana, Microsoft Project and Monday.com
•Ability to produce requirements documentation, including user stories, acceptance criteria, UAT scripts, risk logs and status reports
•Strong stakeholder management and communication skills with business leaders and technical teams
•Excellent organisational, analytical, problem-solving and decision-making skills
•In-depth knowledge of relevant industry standards, regulatory requirements and compliance protocols
•Proficiency in Lean Six Sigma methodologies and their practical application
•A proactive, solution-focused approach to problem-solving
Nice to have
•Hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud or Salesforce CPQ
•Familiarity with Salesforce integrations, APIs, middleware, data migration, DevOps tools and CI/CD practices
•Experience using Power BI for reporting and data visualization
Conditions
No conditions stated in the posting.
