Description
Booking.com provides accommodation propositions and develops payment models for its accommodations business unit.
Responsibilities
•Lead medium-to-large programs involving senior stakeholders across multiple departments
•Own end-to-end delivery of complex, business-critical programs, from scoping and implementation strategy through handover
•Manage governance, including progress tracking, risks, dependencies, decision-making, and escalations
•Translate ambiguous business needs into plans, milestones, and accountability structures
•Align program roadmaps with ABU and company priorities; communicate progress and risks to senior leadership
•Drive change management and communications for broad stakeholder rollouts
•Support implementation of the company-wide One Payment Model, then take on broader Compliance program management
•Develop program management methodology and standards, contribute to company-wide adoption, and promote best practices within ABU
•Independently lead priority company and ABU programs from initiation through completion, including go-to-market
•Scope and plan projects with multiple teams, preparing associated documentation
•Define and document program objectives, requirements, success criteria, KPIs, roadmaps, end-to-end plans, risks, dependencies, cost estimates, and deliverables
•Execute project plans, meet objectives and timelines, and ensure smooth go-live and handover to operations
•Track and report workstream status and progress; raise risks, issues, and dependencies, and develop mitigation plans
•Design and implement project governance and delivery structures
•Maintain project management frameworks and templates and follow up on improvement feedback
•Drive initiatives that deliver business value within scope, timelines, and applicable budgets
•Serve as the primary contact for program-related queries and maintain engagement with geographically diverse stakeholders through social channels, email, facilitated virtual and classroom meetings, and in-person meetings
•Define and measure project and workstream success metrics
•Lead workshops independently to support project delivery
Requirements
•5+ Years of relevant work experience
•Strong project management experience
•Ability to engage with stakeholders up to Director level and navigate ambiguity
•Excellent communication and facilitation skills; clear writing and presentation
•Structured thinking, from strategy through execution detail
•Ability to manage uncertainty and change, identify what is needed, and act independently
•Ability to use quantitative and qualitative data for decision-making with limited supervision
•Familiarity with change management approaches and the change curve and process
•Ability to communicate project insights and recommendations to stakeholders
•Ability to build relationships, influence senior managers and directors, and lead, motivate, and manage stakeholders and project teams
•Strong organization and process management skills; ability to adapt, solve complex problems, and develop practical solutions with minimal supervision
•Experience working with Product and Tech teams
Nice to have
•Agile Project Management background, PMP certification, Agile Project Management certification, or equivalent certification
Benefits
•Annual paid time off and generous paid leave, including parental, grandparent, bereavement, and care leave
•Flexible working arrangements and up to 20 days per year working from abroad (home country)
•Product discounts of up to 1400 per year, including automatic Genius Level 3 status and Booking.com wallet credit
