About the Role
The New Hire Experience Program Manager will be responsible for owning and implementing enhancements for our mission-critical priorities, Moments that Matter at Gartner. You will launch program process improvements for all APAC new hires from offer through onboarding, as well as serve as the global strategist and implementation point person for our Exit Experience and return from leave Experience.
What You'll Do
•Be the Associate Experience point person for the APAC region and expand centralized strategies in India and the rest of the APJ region to provide a consistent, scalable, and exceptional experience for our new hires at Gartner to drive consistent program execution
•Provide day-to-day product/program management, including coordinating competing priorities, milestones, and interdependencies between teams to ensure a successful Day 1 session and Month 1 session for all New Hires within APAC
•Create, build, and maintain all project management collateral (project plans, shared drives, meeting cadences, leadership briefings, operational proposals, etc.) and coordinate with the central AX team to ensure continuity
•Build and maintain strong cross-functional stakeholder relationships for effective daily partnership with HR COE's, Business Process Owners across HR, HRIS, IT, and Finance
•Leverage key listening data to conduct trend analysis and monitor program performance, and identify and propose opportunities for improvement to leadership using all available metrics (surveys, tickets, touchpoints, etc.)
•Be the moment that matter program owner, the Exit Experience. Design and strategize the future state and conduct prioritization and enhancement management to balance existing identified projects and propose new opportunities to enhance the exit experience
•Research and recommend best practices that drive efficiency across people, processes, and technology for both the APAC New Hire and global Exit Experience to ensure the bookends of our associate lifecycle work smoothly
•Develop a comprehensive product roadmap that balances immediate priorities with an aspirational future state for scoped programs
•Manages issue escalation. Provides guidance and handles escalated issues directly
What You'll Need
•Bachelor's degree in Human Resources, business or a related field
•4+ years of experience in project/program management
•Large-scale global program management experience at a large organization (>10,000 employees)
•Experience with HR administration and general exposure and knowledge of various HR functions
•Strong analytical abilities and demonstrated ability to run reports and interpret/analyze data outputs
•Exceptional written and verbal communication skills
•Highly proficient in PPT and Excel
•Has led project management operations in a complex environment with proven collaboration and stakeholder management
•Sound judgment. Ability to solve problems and make recommendations to remediate issues
•Flexibility and ability to adapt in a fast-paced, quickly changing environment
•Expertise in Workday HCM preferred
•Consulting experience preferred
About Gartner
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
