Job Overview
The Associate Manager, Client Services is an integral position within THE·TEAM's Experiential department, with responsibility for the successful delivery of projects, from brief to execution. The Associate Manager, Client Services will provide support to the project team to ensure that all client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by THE·TEAM and its clients.
What You'll Do
•Assist account team on day-to-day management of respective accounts and projects.
•Support in the strategic development of activation concepts that deliver on client requests, demonstrating critical thinking and creative solutions.
•Manage various elements of a project from planning through to execution and post-event recapping.
•Work in a collaborative manner with all THE·TEAM account teams to ensure flawless project delivery against the client's objectives and agreed upon budget.
•Develop, manage and reconcile project budgets of $50K+.
•Ensure projects are correctly budgeted for and meet expected financial targets.
•Develop status sheets, project milestone documents and enforces deliverable dates essential to program's success.
•Manage and develop client, supplier and third-party relationships throughout the duration of projects.
•Understand the landscape for each client's business/sector as well as the media context for their investments.
•Create a positive, collaborative, teamwork environment that aligns with THE·TEAM company culture and values.
•Troubleshoot and creative problem solve throughout projects.
•Follow all project processes and procedures to uphold quality standards.
•Attend conferences, tradeshows, etc. as necessary to ensure THE·TEAM always provides best-in-class programs and continues to increase its product offering for industry-leading clients.
Requirements
•Minimum of a Bachelor's Degree
•1-year relevant event experience (preferably in the experiential, sports or entertainment field)
•Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines
•Possesses exceptional written and oral communication skills
•Ability to foresee issues developing before they arise and develop a solution as needed
•Must be comfortable working as an integral part of a team environment
•Open-minded mentality, allowing thorough exploration of all ideas and thought-starters
•Ability to put out small "fires", with an understanding of when to escalate
•Focused and strong-minded with an ambition to help grow the company
•Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines
•Must thrive in a fast-paced environment and possess a 'can-do' attitude at all times
•Strong attention to detail and highly organized
Base salary range: $45K - $66,300, plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.
What We Offer
•Professional Development: learning and development programs, mentorship opportunities, and career advancement support.
•Generous Time Off: generous paid time off and holiday allowances.
•Parental Leave: paid parental leave to support family during important life events.
•Retirement Plan: 401k plan including contribution matching.
•Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
•Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more.
•Commuter Benefits: support for travel and commuting needs, where available.
