About the Role
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. As the Senior Product Manager for Italy Market Expansion at Clio, you will lead the vision, strategy, and roadmap execution of solutions that help Clio successfully expand into the Italian market. You will own the end-to-end product portfolio and customer experience for Italy, balancing global scale with local nuance.
Responsibilities
•Own Clio's product portfolio and customer experience in Italy end to end, from first touch through onboarding, daily practice management, billing, and support
•Where a gap sits in a product another team owns, own getting it closed
•Be accountable for the quality of Clio's customer experience in Italy as a whole, rather than for a single feature area
•Maintain a single, current view of what breaks today, what is missing, and what has been committed for Italy, and make that view legible to leadership before leadership asks for it
•Working from the overarching strategy set by your Senior Director, Product Management, develop a roadmap in conjunction with your peers that moves the business forward, and evangelize it throughout the company
•Own the delivery of features in the roadmap while ensuring they deliver on the desired business outcome
•Drive product readiness for the Italian market, including localization, multi-lingual support, regulatory requirements, and market-specific workflows
•Set a clear vision for what Clio looks like in Italy, then ship toward it in weeks rather than quarters; a first customer-visible change is expected within the first 90 days
•Make decisions with imperfect information, put something in front of customers, and correct from what you learn
•Parallelize work: when a workstream can run alongside another, run it alongside, and state what serializing would cost in weeks when choosing to serialize
•Understand how lawyers in Italy actually work: how Italian civil law shapes a firm's structure, how matters progress through the local courts, how the profession sets and regulates fees, what the Consiglio Nazionale Forense and the local Ordini require of a practitioner, and where local practice diverges from common law practice
•Track the regulatory surface that touches the product, including Italian electronic invoicing through SdI, split payment VAT, and Consiglio Nazionale Forense professional rules, and translate it into requirements central teams can build against
•Build and maintain direct relationships with practitioners, bar associations, and local partners, and serve as the company's source of truth on what the Italian legal profession needs
•Read and reason about how the platform was built: where data models carry a country assumption, how the model represents currency, tax, payments, and locale, and what a change to one of those costs downstream
•Hold design discussions with engineering about cardinality, extensibility, and migration, and leave with a shared decision
•Distinguish a problem that needs a local configuration from a problem that needs a platform capability, and argue for the platform capability when it is the right answer
•Work AI-first by default: use AI for customer research synthesis, competitive and regulatory analysis, requirements drafting, data querying, and prototyping, and be able to show how it changed your throughput
•Build your own working systems, comfortable writing prompts, chaining tools, and standing up a lightweight agent or script to remove repetitive work from your week
•Know which AI output needs verification against a primary source, particularly on regulatory and legal questions, and verify it
•Build the business case in the currency that team's leadership measures it on, name the tradeoff being asked of them, and find the version of the ask that serves their goal alongside yours
•Escalate on a stated trigger rather than on frustration; when merit alone does not win the ask, bring your Senior Director a clear recommendation and the cost of inaction
•Partner closely with cross-functional leaders across Product, Engineering, Design, Marketing, Sales, Customer Success, Legal, and Operations to support the Italian market launch and growth
•Manage stakeholder relationships across a matrixed organization with clarity and diplomacy
Requirements
•Fluency in Italian and in English. Clio operates in English, so English fluency is a requirement of the role rather than a preference
•4-5 years of experience in product management
•Working knowledge of the Italian legal market, including Italian civil law, how local firms operate, and the regulatory requirements that apply to them
•Proven track record of independently taking multiple products or features from ideation to launch in a SaaS environment
•Experience owning a product area end to end, including outcomes that depended on teams outside your own
•Demonstrated expertise in localization and multi-lingual product development. This is a core requirement for the role
•Experience building or managing multilingual applications or internationalization projects, and expanding products to other countries and languages
•Technical fluency sufficient to reason about system design, data models, and platform tradeoffs with engineering
•A demonstrated AI-native working style, with specific examples of how you use AI in your product practice
•Evidence of winning roadmap commitments from teams that do not report to you and that carry no accountability for your outcome
•Exceptional attention to detail, so that no requirement or specification slips through the product development cycle
•Outstanding organizational skills, capable of managing multiple priorities simultaneously without compromising quality or timelines
•Experience using data to inform decisions without succumbing to analysis paralysis
•Genuine ability to put yourself in customers' shoes and operate from a place of empathy
•Experience working across time zones and cultures, with a customer-first approach
•An entrepreneurial mindset with comfort operating in ambiguity
•At least 2 or 3 failures under your belt, the learnings of which you can bring to Clio
•Ability to work in a highly collaborative team without ego
•Excellent communication and interpersonal skills
Nice to Have
•Prior experience in legal tech, or a strong understanding of the legal services market, including familiarity with legal practice management software and the needs of legal professionals
•Have worked directly with Consiglio Nazionale Forense and the local Ordini or comparable professional bodies
•Worked previously in a regulated industry or with multi-product ecosystems
•Have shipped against a regulatory deadline in Italy or another EU market
•Successfully launched products in global markets
•A track record of breaking down objectives into initiatives and delivering to customers at scale
•Have built internal tooling or agents to support your own product practice
•Demonstrable experience self-serving answers, insights, and data from a variety of data analytics tools
Conditions
•Competitive, equitable salary with top-tier health benefits and dental coverage
•Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
•Flexible time off policy
•Pension contribution
•Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
•The expected salary range for this role is €90,200 to €122,000 EUR. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile
