About the Role
loveholidays provides customers with holiday options and supports them in discovering, booking, and experiencing holidays. Its Platform function builds the technology and shared capabilities that power the loveholidays experience.
Responsibilities
•Define and deliver the strategic roadmap, outcomes, and metrics for post-order platform capabilities with Engineering, Finance, and Operations
•Build flexible, scalable backend capabilities, APIs, and shared workflows for bookings, amendments, financial operations, and customer contact handling
•Improve the accuracy and availability of order, booking, margin, and cost data for internal and external consumers
•Use data, AI, and automation to improve operational efficiency, reduce routine manual work, and simplify post-order exception handling
•Partner with Engineering on technical strategy, including service boundaries, event and data models, observability, and migration from legacy systems
•Define success measures such as resolution time, cost to serve, API adoption, and reconciliation accuracy using data-led decision-making
Requirements
•Proven platform product leadership, owning technical, API-heavy, data-rich, or operational platform products used by multiple teams
•Ability to model complex end-to-end workflows and translate business needs into extensible product capabilities
•Technical fluency across APIs, service orchestration, data models, integration contracts, and system reliability
•Operational and customer empathy, with a track record of designing automation that improves user experience and cost-to-serve
•Strong data and financial judgment, including experience defining metrics, evaluating performance, and making trade-offs under operational constraints
•Strategic execution and influential communication skills to build cross-functional alignment, write clear decision narratives, and navigate ambiguity
Benefits
•Company pension contributions at 5%
•Individualised training budget
•Discounted holidays for the employee, family, and friends
•25 days of annual leave plus 8 public holidays, increasing by 1 day for every second year of service up to a maximum of 30 days per annum
•Ability to buy and sell annual leave
•Access to an electric vehicle salary sacrifice scheme
•Cycle to work scheme, season ticket loan, and eye care vouchers
