About Trainline
At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Responsibilities
•Help define how customers should feel when using our product, so they are confident they are getting the best value for their journey
•Lead design across a set of pricing and value initiatives, balancing strategic thinking with hands-on, high-quality execution
•Shape experiences that celebrate the savings we help customers make, strengthening our position in the UK market
•Work closely with Product, Engineering and Data partners to explore, validate and deliver experiences on both Android and iOS apps, ensuring information is timely, interactions are intuitive, and customer needs are at the centre of every decision
•From early discovery through to experimentation and delivery, use insight, craft and data to continuously improve outcomes, playing a key role in shaping how customers experience Trainline when it matters most
•Collaborate with other Product Designers in the Value space and the wider Product and Design community, helping keep experiences coherent and raising the quality bar together
•Share clear, compelling stories that bring colleagues together around complex problems and help shape priorities
•Explore how AI-enabled tools and workflows can improve the speed and effectiveness of how we design
Requirements
•Significant experience leading Product Design or UX within complex, consumer-facing digital products
•Experience designing journey-based, real-time or service-oriented experiences, particularly where clarity and trust are critical
•Strong hands-on design skills, including high proficiency in Figma and a genuine passion for craft and quality
•A history of using research, insight and data-informed experimentation to improve outcomes
•Confidence designing across channels, ideally with a focus on mobile apps and strong interaction and information design skills
•Excellent communication and storytelling skills, with the ability to align partners around complex problems
•A proactive mindset and a collaborative approach with Product, Engineering and Operational teams
Nice to have
•A curiosity about AI-enabled tools and workflows, and how they can improve the speed and effectiveness of design
Conditions
•Private healthcare & dental insurance
•A generous work from abroad policy (28-day Work from Abroad policy)
•2-for-1 share purchase plans
•An EV Scheme to further reduce carbon emissions
•Extra festive time off
•Excellent family-friendly benefits
•Clear career paths, transparent pay bands, personal learning budgets, and regular learning days
•Hybrid working model: work from the office a minimum of 60% of the time over a 12-week period
