About the Role
Ready to be a Titan? You will become an important member of the Pro Product Excellence team, influencing the company's continued success, and helping shape the future of the service industry. You will actively manage and develop a portfolio of residential and commercial service companies, playing a key role in ensuring company revenue and customer success.
Responsibilities
•Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
•Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.
•Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.
•Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.
•Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.
•Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.
•Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.
Requirements
•2+ years of relevant experience managing multiple accounts with a proven track record of success.
•BA/BS degree preferred.
•Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
•Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
•Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
•Intermediate level understanding of value drivers in recurring revenue business models.
Nice to Have
•Sales experience is a plus.
Conditions
•When you will work: Mon-Fri 5Pm - 2Am (Armenia).
•Flexible time off with ample learning and development opportunities to continue growing your career.
•Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
•Great work is rewarded through Bonusly, peer-nominated awards, and more.
•Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings' insurance, wellness benefit, office massage, etc.
•Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
