Guest Services Representative (Part-time) - JLL
What this job involves:
As a Guest Services Representative (Part-time), you will respond to requests for information, provide information about retailers, the services offered and the policies of Galeries d'Anjou.
What your day-to-day will look like:
•Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities, and comfort tools
•Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service
•Constantly strive to improve and build upon the centre's service and seek new ideas to incorporate into service menu
•Interact with shoppers and retailers in a courteous and efficient manner
•Sell shopping centre gift cards and balance sales to transactions
•Project a positive attitude over the telephone and in person
•Assist guests by providing directions/information and answering questions
•Empower and motivate Guest Services teams to create memorable customer experience and interactions
•Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs
•Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc.
•Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan
•Assume other duties and responsibilities as assigned
•Support the supervisor in various administrative tasks
Required Qualifications:
•High school education
•Previous cash/POS experience
•Previous customer service experience preferred
•Positive attitude and a strong desire to provide excellent customer service
•Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers, and all the shopping centre personnel
•Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism
•Strong bilingual (French/English) written and oral communication skills, multilingual skills a plus
•Conflict resolution/management skills
•Must be friendly, approachable, proactive and solution focused
•Computer skills (Excel, Chrome)
•Team management experience
•Flexible schedule and availability to work weekends, evenings and holidays. Must be available during all the mall's operating hours
Location: On-site – Montreal, QC
