FIS

BPS Client Service & Support Representative Lead

In short

This is a lead-level client service and support representative role at FIS, managing large-scale projects or processes and guiding teams with a high degree of autonomy. The role involves solving semi-complex problems, communicating with internal stakeholders and external partners like clients or vendors, and typically requires a university degree or equivalent experience.

Role Overview
Professional individual contributor delivering high-quality outputs. Works with increasing independence and may guide junior colleagues. Solves difficult problems and contributes to process improvements. Communicates facts, policies and practices within job area.
This role manages large-scale projects or processes that significantly contribute to organizational performance. Colleagues in this position are expected to tackle semi-complex and often challenging problems, requiring analysis and sound judgment. Communication with both internal stakeholders and external partners such as clients or vendors is expected. Operating with a high degree of autonomy, this position will determine appropriate methods and procedures for new assignments and lead teams or initiatives. The position typically requires a strong foundation of knowledge, typically supported by a university degree or equivalent experience.

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