About Allstate Insurance Company of Canada
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company has been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.
Role Designation: Remote
Benefits to joining Allstate
•Flexible Work Arrangements.
•Employee discounts (15% on auto and property insurance, plus many other products and services).
•Good Office program (receive up to $400 back after purchasing office equipment).
•Student Loan Payment Matching Program for Government Student loans.
•Comprehensive Retirement Savings Program with employer matched contributions.
•Annual Wellness allowance to support employees with improving health and wellbeing.
•Personal days.
•Tuition Reimbursement.
•Working within the community and giving back.
The Claims Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.
Key Responsibilities
•May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed
•Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
•Receives, screens, and routes incoming telephone calls and other electronic correspondence
•Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
•Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
•Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
•Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
Required Skills
•At least 1 year of customer service experience
•Competency in oral and written communication, preferably multilingual. This role is looking for a candidate that is bilingual in English and French.
•Skilled in providing exceptional customer service
•Able to work under pressure and high volumes completing tasks efficiently
Additional Skills Mentioned
Claims Administration, Communication, Customer Centricity, Customer Service, Digital Literacy, Inclusive Leadership, Learning Agility, Quality Management, Relationship Building, Results-Oriented, Stakeholder Relationship Management, Time Management
Compensation
Expected compensation for this role ranges from $0.00 - 0.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Allstate Canada Group has policies and practices that provide workplace accommodations for employees who require them.
