Location
Remote, Minsk
Salary
from $1,200 gross per month
Company
International fintech company developing payment solutions for users and businesses, with products involving payment flows, blockchain, and compliance.
What you will do
•Provide customer support through email, chat, and ticketing systems in a fully remote setting.
•Handle payment-related questions, including transaction status, payment troubleshooting, and account inquiries.
•Explain payment flows, processes, and available options to users and partners.
•Investigate and resolve issues while collaborating with developers, testers, product teams, and other internal functions.
•Record customer interactions and payment issues in the CRM, document feedback, and improve support documentation and FAQs.
•Work a 3/3 rotation schedule consisting of two day shifts and one night shift.
Requirements
•English proficiency at B2+ level or above and Russian proficiency, with strong written and spoken communication skills.
•Strong functional knowledge of payment processes, including payment gateways, transaction troubleshooting, and basic financial compliance.
•Proven customer support experience, ideally in fintech, payments, or a digital product environment.
•Ability to empathize with customers, remain patient under pressure, and provide clear, structured responses.
•Adaptability to rapid change and a proactive approach to learning new support tools and payment technologies.
•Attention to detail and accuracy in problem resolution and communication.
•Critical thinking and a structured approach to troubleshooting.
•Ability to work independently as part of an international, collaborative team.
•Initiative, flexibility, willingness to improve processes or products based on customer insight, strong time management, and resilience in high-paced environments.
Nice to have
•Experience with fintech, cryptocurrency, or other digital payment systems.
•Previous experience working remotely or in distributed teams.
•Familiarity with support automation tools, knowledge bases, and CRM systems.
Culture & Benefits
•Fully remote work with flexible hours and a globally distributed team.
•Career growth and professional development opportunities in fintech.
•Continuous learning with access to tools, resources, and guidance from industry experts.
•Open feedback culture with regular 1:1 meetings and transparent performance reviews.
•Opportunity to influence how users interact with financial technologies.
