Location
Full-time remote, outside of the Russian Federation. The posting is associated with Minsk.
Salary
Up to $1,500 gross per month.
Company
International fintech company developing payment solutions for merchants.
What you will do
•Perform technical merchant onboarding and configure payment routing for PSPs, on/off-ramps, and cards.
•Issue API keys and configure system environments for merchant integrations.
•Validate API requests and troubleshoot integrations using Postman.
•Investigate transaction incidents through JSON payload analysis, SQL queries, and Grafana logs.
•Replicate and isolate bugs, determine whether they are merchant- or platform-related, and escalate technical issues to Engineering.
•Complete final technical verification, production readiness checks, and merchant Go-Live activation.
Requirements
•At least 1 year of experience in L2/L3 technical support or as a senior support agent/support manager.
•Experience in fintech, crypto, or payment processing environments.
•Hands-on experience with logs, monitoring tools, troubleshooting, and root-cause analysis.
•Understanding of client-server architecture, REST APIs, and JSON structures.
•Practical experience using Postman to validate API requests.
•Fluent English at B2/C1 level and Russian language skills are required.
Culture & Benefits
•Remote work outside of the Russian Federation in an agile, international team.
•Competitive gross monthly salary based on experience and contribution.
•Career progression toward senior SRE, product, or engineering roles.
•Ownership of platform reliability and merchant production readiness.
•Transparent, collaborative environment focused on open dialogue, experimentation, and measurable impact.
Hiring process
•Apply with a CV and a brief description of a significant incident led, including the technical approach and outcome.
