About Utorg
Utorg builds infrastructure for stablecoin payments, including on- and off-ramps, self-custodial wallets, and crypto cards. Its app serves over 2 million users across 130+ countries, while its B2B payment rails power more than 2,100 platforms. The company is MiCA-authorized across the EEA and PCI DSS Level 2 certified.
Responsibilities
•Configure merchant integrations and payment routing for PSPs, on/off-ramps, and cards
•Issue API keys and configure system environments
•Validate API requests and troubleshoot integrations using Postman
•Analyze transactions and identify incident root causes using JSON payloads, SQL queries, and Grafana logs
•Replicate and isolate bugs, determine whether they are merchant- or platform-side, and escalate them to Engineering
Requirements
•1+ Years of experience in L2/L3 technical support, or a solid track record as a Senior Support Agent or Support Manager in FinTech, crypto, or payment processing
•Hands-on experience working with logs and monitoring tools to trace transaction errors and identify root causes
•Understanding of client-server architecture, REST APIs, and JSON structures
•Comfortable using Postman to validate requests
•High attention to detail in technical configurations and logs
•Proactive, self-driven approach to merchant support and problem-solving
•Ability to quickly learn technical documentation and workflows
•Strong analytical and problem-solving skills, including root-cause analysis and developing clear remediation plans under time constraints
•Fluent English (B2/C1)
•Ukrainian or Russian language skills, including the ability to write concise incident reports and present technical findings to non-technical stakeholders
•Calm under pressure, accountable, detail-oriented, and committed to continuous learning
Conditions
•Competitive salary range based on individual experience and contribution
•Career progression opportunities into senior SRE, product, or engineering roles
•Central role in ensuring platform reliability, where accuracy and timeliness are critical
•Collaborative culture and a transparent environment that values open dialogue, experimentation, and measurable impact
