Описание
We're looking for a Remote Technical Support Specialist with hands-on experience in HVAC or appliance repair. This role involves supporting franchise technicians, guiding diagnostics and repairs, and helping resolve complex cases. Strong communication skills, U.S.-based field experience, and solid technical knowledge are essential.
Задачи
•Provide technical support to franchise locations on HVAC and appliance repair issues.
•Offer guidance on diagnostics, repair processes, and parts selection.
•Assist on-site technicians in resolving complex technical cases.
•Maintain internal documentation and knowledge base.
Требования
•Engineering education.
•Proficient computer skills and ability to use basic online communication tools.
•Ability to clearly explain technical solutions.
•English level B2 or higher.
•Рассматриваем кандидатов только с опытом работы HVAC в США.
Будет плюсом:
•Preferred: Hands-on experience working as a technician in the U.S. (HVAC or appliance repair).
•Preferred: Understanding of U.S. standards and equipment.
Условия
•Remote work with the ability to work from anywhere in the world.
•Work schedule: Monday - Friday, 8:00 AM to 5:00 PM California time.
•Probationary period - 2 months.
•Salary is $1,500 per month during the probationary period and $2,000 after.
