About the Team & Role
Zalando makes e-commerce easy for our customers and partners. Backed by our tech and logistics expertise dedicated to fashion and lifestyle, we offer innovative business-to-business (B2B) services to our global partners. Our brand, ZEOS, takes this to the next level by opening our best-in-class fulfillment solutions so direct-to-consumer businesses across Europe operate seamlessly.
Our long-tail Partner segment represents a key growth driver in our partner ecosystem. As a Partner Growth Manager, you will scale this partner base by combining proactive account development, strategic enablement, automated sales processes, and AI-driven workflows.
What We'd Love You To Do (And Love Doing)
•Drive Scalable 1-to-Many Growth: Lead engagement strategies across our long-tail partner landscape, identifying untapped opportunities to expand partner footprints and drive cross-selling and upselling of additional B2B services.
•Build Automated Sales & Growth Processes: Translate commercial insights and hands-on learnings into repeatable, highly automated workflows to scale partner development efficiently without increasing manual overhead.
•Champion AI-Driven Work Routines: Leverage cutting-edge generative AI models (such as Gemini and Claude) and explore modern automation solutions to streamline daily work routines, optimize reporting, and eliminate process bottlenecks.
•Serve as 2nd-Level Escalation & Enablement Hub: Resolve complex partner requests escalated by 1st-level teams, using root-cause learnings to build Standard Operating Procedures (SOPs), documentation, and training materials that permanently empower the team.
•Manage Salesforce & Workflows: Oversee Salesforce pipelines, maintaining accurate case and opportunity tracking while updating documentation to ensure data integrity and operational clarity.
•Adapt & Innovate Agilely: Adapt flexibly to dynamic market demands and continuous change, ensuring agility, high partner satisfaction, and scalable growth across the long-tail segment.
We'd Love To Meet You If...
•You bring 1–2 years of experience in B2B Account Management, Business Development, Partner Success, or Operations (including high-impact internships or working student roles) managing partner portfolios using 1-to-many approaches.
•You are an AI Native with hands-on experience applying generative AI tools (e.g., Gemini, Claude) to optimize daily work routines, automate reporting, and innovate process workflows.
•You possess strong commercial acumen, excellent communication skills, and the confidence to lead strategic sales, cross-selling, and upselling conversations.
•You demonstrate strong process-building skills, enjoy deriving SOPs and enablement materials from operational learnings, and have hands-on experience with Salesforce.
•You thrive in fast-paced, evolving environments through flexible execution, creative problem-solving, and a balance of self-driven autonomy with cross-functional teamwork.
•You hold a degree in Business, Supply Chain, Economics, or a related field, with fluency in English.
Our Offer
Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
•27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
•2 paid volunteering days a year
•Employee shares programme
•40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
•Relocation assistance available (subject to prior agreement)
•Family services, including counselling and support
•Health and wellbeing options (including Wellhub, formerly Gympass)
•Mental health support and coaching available
•Drive your development through our training platform and biannual peer-to-peer review
About Zalando
Founded in Berlin in 2008, Zalando is the leading European technology platform for fashion and lifestyle. Connecting 62 million active customers with more than 7,000 brands across 29 markets, our operations are built on a unique AI-powered data and infrastructure platform. For our customers, our multi-app approach - comprising Zalando, ABOUT YOU, and Lounge by Zalando - delivers an inspiring, highly personalized shopping experience, serving different customers with different needs. For our partners, we are building the operating system for e-commerce. Through ZEOS, Tradebyte, and SCAYLE, we open our logistics, software, and service capabilities to brands and retailers, enabling them to seamlessly scale their businesses across borders.
