Solenis

Merchandising Lead

In short

This role leads in-store merchandising and sales operations for a region, driving sales target achievement, customer relationship management, and stock/display optimization across retail accounts. It includes supervising merchandising staff, enforcing safety and housekeeping (Trade Responsible Care) standards, and using tools like Salesforce.com to track sales daily. The company operates in the industrial/chemical trade sector with field-based customer accounts in Port Elizabeth, South Africa.

Sales & Merchandising
•Achieve monthly call route and sales targets.
•Understand and communicate sales targets to merchandiser.
•Drive sales support initiatives leading to growth in revenue, achievement of sales targets whilst optimizing forward share.
•Increase volumes in store to ensure the achievement of the region's sales budget.
•Actively seek new business opportunities.
•Maintain a regular customer call route as per pre-determined route list.
•Consistent quality checks, respond to poor quality or damaged stock.
•Ensure stock rotation.
•Ensure stock pressure is applied.
•Ensure forward share reflects ROS.
•Ensure out of stocks are limited.
•Optimize stock levels, monitor slow/fast sellers and take appropriate action.
•Building and maintaining relationships with customers at all levels.
•Drive ad-hoc promotions to increase sales within parameters as set out by Regional Sales Manager.
•Negotiations of additional display space and hands-on activity with erecting safe displays.
•Monitor sales daily with the use of Salesforce.com and other tools.
•Engage with customers to provide product information to support the sales process.
•Minimize credit notes.
Stock Management
•Maintain product for in-store displays within designated accounts, including activities such as transporting products between stockroom and sales floor with equipment (i.e. pallet jack, cart); replenishing, facing out, and rotating products; resolving inventory discrepancies; building, changing, and expanding product displays; maintaining product signage; cleaning product space; and evaluating/processing damaged or defective product per established policies.
Trade Responsible Care (TRC)
•Comply with all safety rules and safe-job practices.
•Report all accidents/incidents/injuries immediately to his/her supervisor, no matter how small.
•Keep his/her work area clean and neat (maintain good housekeeping standards).
•Trade Responsible Care training to be done at every store and completion of training within set dates. Weekly training documents to be submitted to management.
•Ensure daily compliance with TRC principles, communicating deviations to management as/when they occur.
Management of Merchandising Staff
•Ensure accurate in-store administration.
•Manage performance of merchandisers including time-sheets.
•Ensure merchandising standards are adhered to.
•Ensure adherence to dress code.
Perform other duties as assigned.

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