CNX

Manager, Transformation

In short

This role drives innovation and transformation initiatives for client accounts, including process optimization, automation proposals, and customer journey mapping. It requires high visibility across client meetings and business reviews, leading ideation sessions with clients, and delivering training on Automation, Lean/Six Sigma methods. The position is based in Quezon City, Philippines, and is a full-time role.

Job Title: Manager, Transformation

Job Description

1.Innovation Leadership

2.Strategic Visibility

3.Process Optimization

4.Best Practices and Training

•Drive, deliver, and deploy various Innovation Initiatives

•Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits

•Provide end to end assessments and customer journey map to streamline the process and propose the applicable automation tools and process improvement

•Lead ideation sessions with the account and co-innovation with the client

•Replicate best practices applicable to the account

•Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status

•Provide awareness and/or trainings on Automation, Roots, and Six Sigma

Location

PHL Quezon City - Tera Tower 16th Floor

Time Type

Full time

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