About the Role
You will lead the end-to-end implementation of UKG, ServiceNow, and Tyler Systems. You will manage vendors, contracts, budgets, schedules, resources, documentation, training, and escalated system issues. You will manage and expand the Business Systems team, lead RFP/RFI processes, translate business requirements into technology solutions, and support regulatory compliance.
Requirements
•3+ years of healthcare IT experience
•Bachelor's degree in a relevant field
•Experience leading implementation of a large vendor system
•Vendor management experience, including contract negotiation and performance tracking
•3+ years managing IT analysts or systems staff
•RFP/RFI experience, including requirements definition, vendor evaluation, and selection
•UKG implementation experience
•ServiceNow ITSM implementation experience
•Tyler Systems or similar document management platform experience
•Experience building or growing an IT team
•Public-sector or county-government environment experience
Responsibilities
•Lead end-to-end implementation of UKG, ServiceNow, and Tyler Systems
•Manage and expand the Business Systems team
•Manage vendor relationships, contract negotiations, SLA tracking, performance reviews, and escalations
•Lead RFP/RFI processes for technology evaluation and vendor selection
•Align systems strategy with organizational goals
•Analyze business and system requirements and translate them into technology solutions
•Manage project budgets, schedules, resources, and deliverables
•Develop and maintain system documentation, operational standards, and procedures
•Respond to escalated system and user issues and coordinate user training
•Ensure compliance with healthcare, information-systems, and public-sector requirements
