Learning Operations Specialist
Join a collaborative and people-focused team dedicated to delivering exceptional learning experiences and supporting the growth and development of employees across the organisation. We leverage technology, data and strong stakeholder partnerships to continuously enhance our learning ecosystem, enabling employees to build the skills they need to thrive in a dynamic and evolving business environment.
As part of our team, you'll have the opportunity to influence enterprise learning outcomes, drive innovation in digital learning, and contribute to a culture of continuous improvement and development.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability.
What role will you play?
You will be responsible for the administration, governance, and ongoing optimisation of the Cornerstone (CSOD) Learning Management System (LMS), ensuring it effectively supports enterprise-wide learning and development objectives. Your key responsibilities include managing the end-to-end lifecycle of learning content and courses, including course creation, updates, assignments, certifications, curricula, learning paths, enrolments, equivalencies and archival activities.
You will oversee learner enrolment processes through automated assignments, learning campaigns, batch uploads and other LMS administration functions, while maintaining data integrity, compliance with governance standards and operational excellence. Working closely with vendors, technology teams, system administrators, HR, compliance and learning stakeholders, you will investigate and resolve LMS-related issues, support system enhancements, upgrades, integrations and testing activities, and drive platform adoption across the organisation.
In addition, you will be responsible for producing reporting, dashboards and learning analytics, leveraging data insights and user feedback to identify opportunities for process improvement, automation, and enhanced user experience. You will also contribute to the development and continuous improvement of LMS governance frameworks, operating procedures, training materials and knowledge resources to ensure a consistent and high-quality learning experience.
What you offer
•Demonstrated experience administering a LMS, preferably CSOD or a similar enterprise learning platform
•Experience providing application support, troubleshooting system issues, and working with vendors and technical teams to resolve incidents and service requests
•Excellent stakeholder management, communication and influencing skills, with the ability to engage effectively with business leaders, learning teams, vendors and support partners
•Strong analytical and problem-solving capabilities, with the ability to interpret learning data and translate insights into recommendations
•Strong attention to detail with the ability to manage multiple priorities, deadlines and operational activities simultaneously
•Experience developing and maintaining process documentation, knowledge articles, standard operating procedures and training materials
•High level of customer focus with a commitment to delivering an excellent learner and stakeholder experience
•Ability to work independently, demonstrate ownership and drive outcomes in a fast-paced environment
•Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and reporting tools
•Experience supporting HR, Learning, Talent or People systems environments is an advantage
•Exposure to learning content standards (SCORM, AICC, xAPI), learning technologies, integrations and digital learning ecosystems is an advantage
What we offer
At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
•1 wellbeing leave day per year
•20 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers
•5 days carers leave of immediate family members on top of annual leave
•2 days of paid volunteer leave and donation matching
•Voluntary parental medical insurance plan for married employees
•Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
•Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
•Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
•Hybrid and flexible working arrangements, dependent on role
•Reimbursement for work from home equipment
About Financial Management, People and Engagement
Financial Management, People and Engagement (FPE) provides a single interface for Macquarie's businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group's financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie's reputation globally.
