Genpact

Lead - Workforce Management 3

In short

Lead role at Genpact driving workforce management and process standardization across a business vertical, working closely with COOs, HR leaders, and transition teams. The job demands strong change management, commercial acumen, project leadership, and the ability to build rapport with senior business leaders. It is hybrid, based in Gurgaon, India, requiring upper-intermediate English proficiency.

Job Description
•Act as a trusted advisor to the business, proactively listen and synthesize inputs & feedback from the business to set up a positive feedback loop to the team within the PSC that is working on driving process standardization
•Work closely with vertical leadership including COOs and cross-functional teams including the vertical HR leaders and transition teams to plan and deliver on the deliverables for the new PSC roadmap
•Strategize, implement, and maintain project initiatives that are in line with organizational objectives
•Take end to end ownership of tasks and execute them with high velocity and perseverance
•Be a change champion and co-opt others to be a champion of change
•Co-work and build relationships with business leaders by succinctly articulating 'what's in it' for them (backed by data) to lead change
•Champion the change within the aligned business by using the data to drive the change at every level
•Drive regular governance model within the vertical to lead changes and bring back the feedback from the business to work together in partnership
•Challenge the status quo across key feeders to the supply pool and implement solutions that facilitate visibility of available skills across talent supply chain
•Own the way in implementing the solutions, be detail oriented and build a solid execution plan
•Experience in project handling complex projects end to end
•Being able to quickly build a rapport and establish a collaborative partnership with the business leaders
•Smarts to articulate what's in it for the business leaders to drive this change: Commercial acumen
•Passion and tenacity to inspire change
•Ability to fail forward and learn rapidly from the failures and course correct appropriately
•Ability to actively listen and build a positive feedback loop
•Excellent leadership skills - ability to mentor, guide, and encourage team members
•Excellent communication and presentation skills - must be able to simplify complex topics, eloquently and persuasively engage senior leaders
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
•Certified Payroll Professional (CPP) - Chartered Institute of Payroll Professionals (CIPP)
•Professional in Human Resources (PHR) - Symbiosis Institute of Distant Learning
Required Skills
Change Management, Commercial Excellence, Delivery Management, Human Resources Operations, People Leadership, Project Management, Workforce Planning
Language
English (Required) - Language Proficiency: Upper Intermediate - B2
Job Details
•Job Type: Regular
•Master Skill List: Workforce Management
•Remote Type: Hybrid
•Work Shift: Variable (India)

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