About the Role
Grade Level (for internal use): 11
Role: Lead DevOps & SRE Engineer – Enterprise Developer Platform and Toolchain
The Team
The Enterprise Developer Platform & Toolchain team owns the developer platforms, tools and capabilities used by software engineers across S&P Global. Our core functions are DevOps, DevSecOps, FinOps, Platform Engineering, SRE and Developer Experience (DevEx). We partner with divisional DevOps/TechOps teams and InfoSec to establish consistent controls and governance across the SDLC, securing developer tools without disrupting the developer experience. We build services and processes that enable DevOps practices company-wide and use DevEx insights to keep our platforms simple, consistent and engineer-friendly. The team is globally distributed.
The Impact
You will own the reliability, availability, and performance of the developer platform services and self-hosted infrastructure that support engineers across S&P Global. You will lead and mentor a team of DevOps and SRE engineers, and own service levels, patching, upgrades, and vulnerability remediation for infrastructure and tooling. You will define SLIs, SLOs, and SLAs, lead incident management, and report DORA and operational metrics. You will build observability, automation, and disaster recovery capabilities that reduce toil and risk. You will manage vendor relationships, support SLAs, and licensing, and ensure the platform meets change management, audit, and control requirements. Partnering with platform and security leads, divisional DevOps/TechOps teams, and BISOs, you will keep the toolchain stable, secure, and cost-efficient so engineers can deliver without disruption.
What's in It for You
Do you want to lead the operations of a developer platform at enterprise scale and make reliability a measurable outcome? You will own the platform's operational health end to end, working with GitHub Enterprise and Actions (self-hosted runners on VMs and Kubernetes/ARC), AWS (EC2, EKS, VPC, IAM, CloudWatch), Terraform, Ansible, Packer, Datadog, Splunk, Prometheus/Grafana, Wiz, Qualys, and ServiceNow. You will apply SRE practices such as SLOs, incident response, capacity planning, and DR testing, and bring in FinOps and cost optimisation to improve efficiency. You will build and grow a team, work with platform and security leaders on high-visibility initiatives tied to company strategy, and engage with vendors and senior stakeholders. We support your growth through innovation projects, training, cloud, Kubernetes, and SRE certifications, and knowledge sharing.
Responsibilities
•Own reliability, availability and performance of platform services and self-hosted infrastructure.
•Manage the patching, upgrade and vulnerability remediation lifecycle for infrastructure and tooling.
•Define SLIs/SLOs/SLAs, lead incident management, and report DORA and operational metrics.
•Build observability, automation and disaster recovery capabilities to reduce toil and risk.
•Manage vendor relationships, support SLAs and licensing.
•Ensure compliance with change management, audit and control requirements.
•Lead, mentor and grow DevOps/SRE engineers and partner with platform and security leads.
•Design, implement, and maintain CI/CD pipelines and DevOps tooling across GitHub Enterprise Cloud, Azure DevOps (ADO), and GitHub Actions hosted runners to ensure reliable, fast, and secure software delivery.
•Administer and evolve the source control platform (GitHub Enterprise Cloud), including repository governance, branch policies, access controls, and enterprise-level configurations.
•Drive vulnerability remediation: triage scanner findings (GHAS, SonarQube, Wiz), prioritize by risk, and track SLAs.
•Follow change management processes and maintain CMDB records (ownership, relationships) for auditability.
•Design and implement self-service workflows and service catalogue items in ServiceNow, enabling automated provisioning of infrastructure, environments, and platform capabilities.
•Provision, secure, and optimize AWS services (EC2, ECS/EKS, Lambda, S3, IAM, CloudFormation/CDK) that underpin the developer platform infrastructure.
•Collaborate with engineering, security, and architecture teams to define platform standards, enforce guardrails, and drive continuous improvement across the developer experience.
•Produce clear documentation, runbooks, and enablement material to drive self-service adoption and reduce support burden.
What We're Looking For
•8+ years of experience in DevOps, SRE or infrastructure engineering, including leading teams.
•Strong experience operating CI/CD platforms and self-hosted build infrastructure at scale.
•Deep AWS, Kubernetes and Infrastructure as Code experience.
•Proven SRE practices: SLOs, incident response, capacity planning and disaster recovery.
•Experience with patch management, vulnerability remediation and vendor management.
•Understanding of compliance and ITIL-aligned change management.
•Strong leadership and communication skills.
•Proficiency with infrastructure-as-code (Terraform, CloudFormation, CDK) and configuration management tools.
•Solid experience with AWS services — compute, networking, storage, IAM, and container orchestration (ECS/EKS).
•Familiarity with ServiceNow (workflow/catalogue configuration) and data platforms (Databricks or equivalent).
Nice to Have
•Experience leading CI/CD migrations across platforms.
•Experience with AI-assisted development tools (GitHub Copilot, Cursor IDE) and developer agents/MCP integrations.
•Hands-on experience building developer productivity metrics and dashboards (DORA, SPACE frameworks).
•Experience with FinOps practices and cloud cost optimisation for platform infrastructure.
•Certifications in AWS (Solutions Architect, DevOps Engineer) or Kubernetes (CKA/CKAD).
Technical Environment
•CI/CD Platform Operations: GitHub Enterprise, GitHub Actions, self-hosted runners (VMs and Kubernetes/ARC)
•Cloud: AWS (EC2, EKS, VPC, IAM, S3, Auto Scaling, CloudWatch)
•Infrastructure as Code & Config: Terraform; Ansible/SSM; image build tooling (e.g., Packer)
•Observability: GoogleSecOps, Splunk, Prometheus/Grafana or similar
•Vulnerability & Patching: Wiz, Tanium or similar; patch automation
•ITSM: ServiceNow (Incident, Change, CMDB) or similar
•Reliability Practices: SLIs/SLOs, DORA metrics, incident management, DR testing
•Automation: Python, Bash
Preferred Qualifications
Bachelor's degree or higher in a technology-related field.
Benefits
•Health & Wellness: Health care coverage designed for the mind and body.
•Flexible Downtime: Generous time off helps keep you energized for your time on.
•Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
•Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
•Family Friendly Perks: Perks for partners and children, with some best-in-class benefits for families.
•Beyond the Basics: From retail discounts to referral incentive awards.
