About the role
We are looking for a Key Account Manager to ensure a high level of customer service, build long-term client relationships, and manage and grow a portfolio of customers.
Responsibilities
•Manage and advise clients
•Maintain a high level of customer service and build long-term relationships
•Manage a client portfolio, including retention, regular communication, and handling client requests
•Identify additional customer needs and make soft upsell offers
•Coordinate the resolution of client issues with internal teams
•Maintain accurate client information in the CRM and keep documentation up to date
Requirements
•Experience as a Key Account Manager / Account Manager
•Experience working with CRM systems
•Confident user of Excel / Google Sheets / Google Docs
•Strong communication and customer service skills
•Confident English, including spoken English
•Russian native
•Experience in sales, telecom, CPaaS, customer support, or KAM
•Strong customer focus and communication skills
•Independence and a sense of ownership
•Stress resilience
•Positive and constructive attitude
•Willingness to deeply understand the product and customer context
Будет плюсом
•Technical background is a plus
•Analytical mindset is a plus
Conditions
•The opportunity to work in a professional team with strong expertise in domain management
•Structured onboarding and mentorship
•A clear grading system and transparent criteria for professional growth
•Office in Limassol
•Full-time employment
