About the Role
Lightspeed is looking for a French speaking Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term. In this role, you will act as the primary point of contact for our largest hospitality customers in the Benelux region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.
Responsibilities
•Act as the main point of contact for our largest and most strategic hospitality customers
•Develop and execute strategic account plans to drive growth, retention, and product adoption
•Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio
•Plan and lead quarterly business reviews and success plans
•Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
•Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner
•Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience
•Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey
Requirements
•3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers
•A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio
•A strong sense of ownership; hands-on, data-driven, and highly skilled in relationship management
•Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams
•Fluent business-level French and English; Dutch is a strong plus
•Experience in the hospitality, POS, or hospitality tech industry
Conditions & Benefits
•Growth program paving the way for promotions and career advancement
•Genuine career opportunities in a company that's creating new jobs every day
•Work in a team big enough for growth but lean enough to make a real impact
•Company car & fuel card
•Internet Allowance & WFH (150 Euro)
•Lightspeed equity scheme – we are all owners
•Health & Wellness Credit – expense up to €400/year toward gym memberships, yoga, a bike, or anything that supports your wellbeing
•Mental Health Support – through Modern Health App (meditation, coaching, counselling)
•People Experience – work remotely from almost anywhere in the world for up to 60 days/year
•Volunteer time off – paid volunteer days
•Transit benefit – for biking or public transport to the Ghent office
•Regular breakfasts/lunches, drinks & snacks in the Ghent office
About Lightspeed
Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Its cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
