Proton

it support team lead

In short

IT Support Team Lead role at Proton, a company building encrypted email, VPN, cloud storage, password management, and calendar tools for privacy protection, based onsite in London. The role manages a distributed team of 3–5 people, oversees on-premises infrastructure for internal tooling, and sets team strategy and quarterly objectives. It requires hands-on Linux system administration experience, prior management experience, and strong strategic and interpersonal skills.

About Proton
Proton provides encrypted email, VPN, cloud storage, password management, and calendar tools that help millions of people protect their privacy, fight censorship, and keep their data safe.
Responsibilities
•Manage a distributed team of 3–5 people
•Manage on-premises infrastructure for internal tooling
•Improve cross-functional processes to eliminate delays and manual work in collaboration with the relevant teams
•Design and implement internal tools
•Define the team strategy and vision, break them down into quarterly objectives, and drive execution
Requirements
•Hands-on system administration experience across multiple platforms
•Successful management experience
•A creative mindset and the ability to tackle challenges quickly with limited resources
•Good communication, team management, and interpersonal skills
•Ability to define a pragmatic and ambitious strategic plan and track its execution
•Hands-on Linux system administration experience; experience with another OS is preferred
Conditions
•Stock options from day one
•Hardware and software provided
•Learning and development opportunities
•Health coverage, retirement options, generous leave, and wellness support
•Lunch and snacks provided at the office
•Public transport, bike, or parking costs covered
•Flexible working hours
•In-person collaboration; most work time is spent collaborating face-to-face
•Compensation for other locations will be discussed during the interview process

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