About
XTB is a global financial technology company focused on online trading of financial instruments. It operates across Europe, Asia, and South America and provides employee training and development programs.
Responsibilities
•Coordinate the daily work of the Operations and Support Team
•Conduct periodic performance evaluations of the team's operational activities and direct reports
•Administer trading systems
•Identify optimization opportunities and implement automation in daily operational processes
•Use AI to automate operational tasks, including collaborating with AI assistants to create scripts, code, and optimization solutions through "vibe coding"
•Grant, manage, and oversee access and permissions for trading systems
•Administer technological solutions for institutional clients
•Collaborate on creating and developing applications that support automated trading and tools for OTC processes
•Execute transaction corrections, including mass corrections and corrections of trades executed at off-market prices or during technical errors
•Analyze and clarify the causes of off-market transactions and the reasons for required corrections
•Support Global Customer Support departments (Retail and Institutional) and foreign branches with daily operational matters, trading conditions, and trading system queries
•Assist with resolving client complaints
•Collaborate with other teams, including the OTC Trading Team, to create and launch new financial instruments
•Prepare substantive responses to letters and inquiries from regulatory bodies
•Assist in creating periodic order execution reports for management and regulatory purposes
•Develop and update transaction execution documentation
•Help draft financial instrument specifications and other documentation concerning the order execution process
Requirements
•Experience working at a financial institution, brokerage house, or in financial markets
•Experience managing a team or strong leadership aptitude
•Excellent knowledge of trading systems
•Strong interest in AI and openness to innovative working methods
•Experience in operational process automation or a strong willingness to develop in this area
•Python and SQL knowledge, and readiness to use AI and vibe coding for technical troubleshooting
•Analytical skills, accuracy, and strong troubleshooting abilities in a dynamic environment
•Fluent spoken and written English
Nice to have
•Experience with OTC markets, derivatives, or CFDs
Benefits
•An extra day off on your birthday
•An extra day off for parents
•Private medical care and group insurance
•Access to an e-learning platform for learning English and a dedicated benefits platform
•Access to a wellbeing platform featuring workshops and the opportunity for private therapy sessions
