What You Can Expect:
•You handle service and support requests in 1st and 2nd level from IT colleagues and end users.
•You also analyze technical problems in the Microsoft environment (Windows, M365, Teams, etc.) and find suitable solutions.
•In addition, you contribute to the optimization of support processes and to knowledge management.
•You are also actively involved in the introduction of new tools and technologies.
•Close collaboration with other IT departments is also part of your everyday work.
What You Bring:
•Several years of professional experience in IT support or service desk as well as solid knowledge of Microsoft technologies and modern workplace solutions.
•Experience in mentoring new colleagues would be desirable.
•Communication skills and service orientation are second nature to you.
•A structured and solution-oriented way of working is also one of your strengths.
•With your very good German and English skills, you move confidently in an international context - further foreign languages are an advantage.
•You also bring the willingness to take on on-call duty.
