IT Service Cost Analyst
Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation.
Contract: 12 months maternity cover. Working hours: 35 hours per week is full time.
Location: London
Reporting to: Service Management Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office, as well as extensive opportunities for personal and career development.
At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve thousands of disputes between consumers or small businesses and their financial service providers.
Задачи (Responsibilities)
•Service management: provide a centralised function to IT, raising all requisitions, purchase orders and receipting of invoices.
•Working closely with IT colleagues as well as Finance business partners, Accounts payable and project managers, helping improve the way the department manages and tracks spend.
•Working to improve the processing of all IT purchases.
•Associating costs to services and components of the CMDB to give a holistic view of costs in providing services.
•Raising purchase requisitions in Workday, validating and receipting invoices, managing purchase orders, monitoring spend against budget, and ensuring suppliers are paid in line with agreed payment terms.
•Managing the IT procurement queue, engaging with resellers and service providers to obtain quotes and resolve invoice queries, supporting contract renewals, and building strong relationships with colleagues, project teams, suppliers and customers across the organisation.
•Maintaining accurate procurement and asset records, auditing cost data within the CMDB, producing management reports, documenting processes, sharing knowledge with colleagues, and identifying opportunities to improve service quality, efficiency and compliance.
•Ensuring the smooth and effective management of IT purchasing, supplier relationships, financial controls and contract administration, while supporting projects from initial concept through to business-as-usual delivery.
Minimum Criteria
•Demonstrable experience working in an IT environment and having an understanding of technology estates.
•Knowledge of tools such as Hornbill, Workday and Microsoft apps such as Excel, Word and PowerPoint.
•Experience following a Zero Based budgeting methodology.
•Experience working with purchase orders and invoices.
•Experience with spend tracking across IT contracts and purchases.
•Understanding of tax and accounting terminology.
•An understanding of service cost management in an ITIL framework.
Nice to Have
•Effective planning and organising skills to meet key deadlines around reporting – including creating reports in Microsoft Excel and PowerPoint and tailoring them to stakeholder needs.
•Communication skills to suggest improvements, share knowledge and understand feedback from colleagues.
Benefits
•25 days holiday entitlement, with the option to buy extra or sell days.
•Generous pension.
•Various family friendly policies, including enhanced maternity pay, carers and dependants leave.
•Employer provided benefits such as private medical insurance, virtual GP, critical illness cover, life assurance cover, among others.
•Choice of voluntary benefits including technology scheme, cycle to work scheme, will-writing service among others.
•Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only.
Please upload a copy of your CV by 16th October 2026. Interviews may be conducted via video, telephone, or a panel interview, with some vacancies requiring an online assessment to measure the minimum criteria.
