About the Role
We are looking to hire an IT Project Manager ITIL / ITSM with experience in managing technology projects and services, to participate in initiatives related to the onboarding and launch of new services within a large organization. The selected person will be responsible for coordinating the various activities required to ensure the successful transition and onboarding of new services, working across clients, suppliers, and different technical and management teams.
Responsibilities
•Gathering and analyzing requirements
•Monitoring and managing IT projects and/or services
•Coordinating the different areas involved in launching new services
•Regular communication with clients and suppliers
•Preparing and monitoring communication plans
•Generating progress reports
•Identifying opportunities to improve and optimize processes
•Coordinating and monitoring external suppliers
•Supporting the definition and improvement of procedures and working models
Requirements
•At least 6 years of experience managing IT projects and/or services, performing similar duties
•At least 6 years of experience communicating with clients and suppliers
•At least 3 years of experience with ticketing or IT service management tools
•A university degree or an advanced vocational qualification
•A current official ITIL certification
•Hold at least one of the following certifications: Agile / Scrum, PMP, PRINCE2
•A C1-level certificate in Catalan
Nice to Have
•Experience with BMC Remedy will be especially valued
•Knowledge of Generative Artificial Intelligence
•SIAM certification
•BMC Remedy certification or specific training
Conditions
•Hybrid work model: 2-3 days working on-site per week
•We foster a multicultural and inclusive work environment, do not discriminate on the basis of age, gender, or beliefs, and offer equal opportunities to all staff
•We carry out our activities according to the principles of environmental protection, sustainability, and corporate social responsibility, collaborating on reforestation and sustainability projects
•We support the 10 principles of the Global Compact and the 17 Sustainable Development Goals in the areas of human rights, labor conditions, the environment, and anti-corruption
•Recruitment processes are conducted to high quality standards, with hiring decisions based on the candidate's experience and skills
