About
GSM Kazakhstan is a member of Green and Smart Mobility (GSM), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services, leveraging innovative technologies to enhance service quality and operational excellence.
Responsibilities
•Provide day-to-day support for digital products, ride-hailing platforms, and internal operational tools.
•Investigate and troubleshoot product issues reported by drivers, customers, and internal users.
•Identify, document, and escalate technical or product-related issues to Product and Engineering teams.
•Follow up on issue resolution and ensure timely communication with relevant stakeholders.
•Support product and feature rollouts in the local market.
•Conduct user acceptance testing (UAT), feature testing, and basic validation before and after product releases.
•Coordinate with local Operations and Product teams to ensure successful implementation of new features and system changes.
•Collect and consolidate user feedback to support product improvements.
•Support local teams in using digital products, systems, and operational tools.
•Provide guidance on product features, workflows, and system-related issues.
•Identify recurring user or operational issues and recommend improvements to enhance product usability and efficiency.
•Monitor and track product incidents affecting drivers, customers, or internal users.
•Coordinate with Product, Engineering, and Technology teams to resolve incidents and perform root-cause analysis.
•Maintain issue logs and follow up on outstanding product-related cases and escalations.
•Prepare basic reports on product issues, incidents, and support performance.
Requirements
•Bachelor's degree in Information Technology, Computer Science, Business Administration, or related fields.
•2 years of experience in IT support, product support, application support, product operations, or digital platform support.
•Strong troubleshooting, analytical, and problem-solving skills.
•Good communication and stakeholder management skills.
Nice to have
•Experience supporting technology products, ride-hailing platforms, mobile applications, or digital services is preferred.
Conditions
No conditions are stated in the posting.
