About the Position
At Flatpay we move fast, take responsibility and look for pragmatic solutions. As part of our IT First Level Support, you are one of the first points of contact for our colleagues when it comes to work equipment, internal programs or everyday technical questions.
This is not about classic IT administration. What matters much more is that you bring technical understanding, enjoy solving problems and are keen to familiarize yourself with new tools and devices.
You work closely with various teams and support our colleagues in making sure everything works technically that they need for their daily work.
Your Tasks
•You support colleagues with questions about workplace equipment and internal applications.
•You help by phone and in writing with the use of certain programs and digital tools.
•You set up smaller technical devices and work equipment and make sure they are ready for use.
•You support the ordering process for work equipment – from the request through ordering to issuing.
•You help with everyday technical problems and find suitable solutions together with the users.
•You record support requests, document them and keep an overview of open topics.
•For more complex technical questions, you get support from the relevant internal teams or external service providers.
•You support new colleagues during onboarding, especially with the setup and handover of their equipment.
•You help reduce recurring questions through simple guides and improved processes.
Your Profile
•Technical understanding and interest in digital tools, programs and devices
•Enjoyment of helping others and solving problems together
•Confident use of computers and digital work equipment
•Clear, friendly and service-oriented communication
•Reliable and structured way of working
•Enthusiasm for learning new things and quickly familiarizing yourself with new tools and processes
•German skills at C2 level, English skills at least C1 level
•Initial experience with IT, technical support, customer service or a similar field is a plus – but not a must
•A classic IT apprenticeship is not required
Why Flatpay?
•An environment where you can really make a difference. Short decision paths, a lot of responsibility and room for your ideas
•Deutschlandticket or BVG subscription – we cover part of it, you get to the office stress-free
•Urban Sports Club – so you stay active after work too
•Lunch vouchers – good food is part of it
•Subsidy for company pension scheme – because the future matters
•Up to 28 vacation days, depending on your length of service
•Modern workplaces with height-adjustable desks, good equipment and free drinks
•Regular team events, offsites and celebrations
About Us
Welcome to Flatpay! Flatpay helps merchants process card payments simply, transparently and reliably – with modern card readers, innovative technology and excellent support. Still relatively new to the German market, we are currently experiencing enormous growth. We are looking for motivated people who want to take responsibility and build something with us. With us, you have the chance to actively help shape processes and develop both personally and professionally.
