A Day in the Life
As a System Analyst (m/f/d), you are the first point of contact for our employees for all questions regarding hardware, applications and support them with your expertise in solving IT problems.
Key Responsibilities
•Responsible for end-user support (2nd level) and system availability within predefined timeframes within SLA targets.
•Assist with change control and any infrastructure changes that help to improve functionality
•User- and device management (e.g. hardware, licenses, equipment) including documentation
•Support business departments when issues arise and to identify potential improvements
•Attention to data and system security and privacy compliance
•Alignment to compliance requirements (GDPR, GXP) and all IT policies
•Collaborate with global IT teams and participate in global IT roll-outs
•Collaborate with site leader and management team
•Daily participation in regional meetings
Qualifications
•Completed IT education (e.g. Diploma in computer science, Bachelor Univ.) or similar
•Work experience in the end-user support area or comparable areas
•Very good knowledge of Windows operating systems and PC hardware
•Experiences with Microsoft Office product family
•Advanced knowledge about IT infrastructure
•Detailed and solution-oriented work style as well as flexibility
•Ability to work under stress, sense of responsibility and good interpersonal skills
•Fluent German and good English skills
What We Offer
•Competitive salary and benefits package.
•Opportunity to work with cutting-edge technologies in a dynamic and innovative environment.
•Professional development and career growth opportunities.
•Collaborative and supportive work culture.
•A varied role in a dynamic and international environment, along with a corporate culture that embraces integrity, intensity, involvement and innovation. Thermo Fisher Scientific supports its employees through training programs, internal development opportunities, and numerous employee benefits.
For the Linz location, compensation is based on the collective agreement of the Austrian chemical industry. For this position, attractive remuneration commensurate with qualifications and experience is offered (statutory minimum according to the collective agreement of the Austrian chemical industry: € 48.482,84 gross per year on a full-time basis). Thermo Fisher Scientific is committed to performance-based compensation above the collective agreement. Experience, competence, performance, and commitment of employees are key factors in determining remuneration.
