IT Ops/Support Analyst II
This role has been designed as "Onsite" with an expectation that you will primarily work from an HPE office.
Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
Job Description
What You'll Do:
A Lab Management Technician/Installer is responsible for supporting engineering admins in Lab Operations. The Technician Installer is responsible for testbed level operations like building topologies as per given plan, racking and stacking new equipment on racks, de-racking and decabling, movement of equipment – as well as being responsible for the material handling & workflow management related to asset transfers and store keeping for all lab related assets in GLO Labs. The person will also be primary owner of inventory and unused materials and required to maintain due records, generate recurring reports and work with related teams for material transfer processes.
Tasks required can include, but are not limited to:
•Racking devices for testbed deployments
•Unracking devices when not required in racks
•Connecting testbed/device ports with correct cables and right optics – as per given plan
•Understanding of Juniper topology language – params-info, etc as trained
•Understanding of varied types of optics and cables used in labs
•Connecting power for devices for bringup and all other physical activities around it – in coordination with M&E
•Coordinating with M&E team staff for all lab environment requirements – related to power/cooling
•Timely and seamless management of new workflows for receiving shipments and updation of records in LRM database
•Management and accounting of chassis/FRU storage and disbursal for various incoming teams & admins for usage, and tracking of movements
•Perusal of unused assets and reusability of FRUs and inventory management in GLO stores
•Collection/recording FRUs inventory from retired devices, LRM record keeping and reusability checks
•Carry out tasks related to various asset life cycle processes – e.g. disposal, asset transfer, write-offs – as assigned from time to time
•Cross team engagement (WH/Logistics, EHSS, Fixed Assets, Facilities, etc) for carrying out such workflow tasks
•Follow up and tracking of RMA transfers and tracking…
•Performing role of designated receiver – to maintain the necessary data records
•Maintaining records in designated format/db for all assets
•General maintenance and upkeep of the stores/inventory…
•Regular reporting and cross team interaction for various workflow processes – engagement with warehouse/logistics, engineering and other lab teams
•Supporting Lab operations and service tickets in various ways – as per Lab manager guidance
It is an on-the-feet role – and may involve occasional lifting of materials (required tools/lifts are provided) within safety limits. The ideal candidate for this position must be able to lift 25 pounds without physical strain, willing to lend a hand in any task that requires their help and be able to take a constant stream of tasks from his or her manager and perform those tasks.
What You Need to Bring:
Qualifications/Skills:
•Secondary School (with past relevant lab experience) or Graduate/Diploma
•Proficient written and spoken English skills
•Good sense of ownership
•2-3 years working experience in any technology driven environment - handling Hardware or technology related products
•Proficiency in Microsoft Excel
•Basic Linux/Unix user knowledge will be a plus
•Familiarity with Juniper or other networking products is a desirable plus
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing the secure form linked on HPE's site.
What We Can Offer You
Health & Wellbeing – HPE strives to provide team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development – HPE invests in your career with specific programs catered to helping you reach your career goals, whether becoming a knowledge expert in your field or applying your skills to another division.
Unconditional Inclusion – HPE is unconditionally inclusive in the way it works and celebrates individual uniqueness, with flexibility to manage work and personal needs.
Job: Information Technology
Job Level: Intermediate
