A day at MKS France:
We are looking for our next Inside Sales Engineer h/f in our industrial company MKS based in Beaune la Rolande (France - 45) to serve as the primary customer contact for commercial and technical matters. Key responsibilities include providing consultative guidance on products, solutions, and application scenarios, while supporting customers throughout the full sales and customer lifecycle.
In addition to pre-sales activities, the role encompasses post-sales customer support, including the coordination and resolution of service and support-related inquiries. The scope and balance of responsibilities may vary based on business needs and the specific requirements of the customer's application(s).
Your missions:
•Independently plan, prioritize, and organize assigned tasks and responsibilities.
•Build, maintain, and further develop long-term customer relationships.
•Provide technical consultation and support regarding products, solutions, and their application areas.
•Process and coordinate customer support and service-related inquiries.
•Act as an interface between customers and internal stakeholders, including Business Units, Field Sales, Customer Service, and other relevant functions.
•Proactively support the Field Sales organization by independently managing, processing, and following up on customer inquiries and projects while supporting defined revenue and sales objectives.
•Assume subject matter responsibility for a defined area of expertise, such as specific product lines, technologies, or systems. Provide expert knowledge within the assigned specialization and serve as an internal point of contact for colleagues and cross-functional teams.
Your profile:
•Successfully completed a Master degree or PHD in engineering, technical, scientific, or related field.
•Working proficiency in English and French is mandatory for this role.
•Relevant professional experience is considered an advantage.
•Practical experience with and technical understanding of photonic products.
•Strong customer orientation, excellent communication skills and cooperation with internal and external stakeholders.
•Ability to quickly learn and assimilate new knowledge and skills.
•Strong analytical thinking skills as well as the ability to systematically analyze and solve technical problems.
•Flexibility and ability to adapt to varying customer requirements and changing conditions.
Note: certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
