About Salesforce
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The Health & Life Sciences Program Manager is a senior, executive-facing individual contributor (IC) within the Global Life Sciences Acceleration Hub of Salesforce Professional Services. As an IC, Program Managers hold no direct reports, and yet expertly advise large numbers of our most senior talent across our most complex customer engagements: multi-workstream transformations, strategic accounts, and enterprise implementations where the margin for error is narrow and the consequences of failure are visible at the C-suite.
The Program Manager is engaged across a portfolio of accounts in short-term advisory capacities, providing SME oversight on governance, program management discipline, escalation handling, and risk monitoring. They advise and support Program Execs and delivery teams already on the ground, strengthening governance rigor, surfacing risk, and coaching through escalations. They facilitate and actively participate in Steering Committees and other key governance forums, ensuring disciplined cadence, effective decision-making, and executive alignment across the accounts they advise. For smaller accounts without existing program management roles from Salesforce Professional Services, the role engages for a temporary, defined period to stand up the program, establishing governance structures, instilling program monitoring and risk mitigation processes and cadences, and then transitions ongoing program management to the SI partner, ensuring continuity before stepping back.
The ideal candidate will bring a diverse IT and/or Management Consulting background and knowledge of Health & Life Sciences industry trends, leveraging this credibility as a strategic advisor to our customers, partners, and internal teams across Salesforce. The candidate will be able to craft innovative, forward-looking strategies while clearly defining the path forward, leading the changes to IT strategy, policies, processes, people, governance and partnerships, and translate program delivery into measurable business outcomes.
Health & Life Science Program Managers advise and support cross-functional teams deploying cutting-edge digital workforces that bridge the gap between complex biomedical data and actionable healthcare insights, driving the next frontier of life sciences innovation, while leveraging AI tools and agentic workflows themselves to accelerate governance reviews, risk monitoring, and program health tracking across the portfolio of accounts they oversee.
Their success is defined by what they deliver, what they prevent, and the customer confidence they command.
Your Impact
•AI and agentic delivery are embedded in how you work: you actively leverage AI tooling and agentic workflows to optimize how your program teams deliver, reducing manual overhead and accelerating insight.
•Engagement success is well-defined and honored: you assess and strengthen the program strategy, management approach, and governance structures already in place, advising the accountable Program Exec/delivery lead, and align on objectives, outcomes, and KPIs.
•Customer outcomes strengthened through accountable advisory support: you act as a trusted SME advisor to the executive-facing delivery owner, strengthening governance, risk visibility, and escalation handling, without displacing the accountable Program Exec if one is assigned. You advise Program Execs and manage communications within Salesforce up to the CxO level regarding expectations, program performance, governance, and issue escalation and resolution.
•The delivery team performs at a higher level because you're in it: you lead, inspire, and uplift Salesforce Professional Services team members, coaching them and contributing to internal processes, artifacts, and methodologies.
•The full engagement is yours to guide: you oversee and improve end-to-end service delivery quality, ensure program risk is identified and managed, and help protect bid-versus-delivered margin on the accounts you advise.
•Value delivered translates into real adoption and consumption: you drive transformational changes, especially around AI and agentic capabilities, aligning IT strategy, governance, processes, and stakeholder decisions.
•Risk is managed before it manages you: you anticipate, mitigate, and manage risk to Salesforce and the customer, raising signals with a recommended path, not just a problem statement.
•White space becomes pipeline and internal alignment sustains it: you proactively build and expand business relationships, working with Sales, Success, Technology & Product, and Support to drive customer adoption initiatives and maintain alignment as One Salesforce, developing multi-threaded executive relationships within accounts.
Minimum Requirements
•Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context, with the ability to articulate measurable impact on delivery efficiency, team output, or customer outcomes
•12+ years of professional services or consulting delivery experience, with deep expertise in program execution across financials, risk, scope, and customer outcomes, applied in an advisory or delivery-leadership capacity
•Demonstrated track record leading large, complex programs ($10M+) with measurable outcomes that have positively impacted the business
•5+ years leading large, cross-functional delivery teams across multiple geographies and workstreams, with the ability to lead both direct and indirect team members, including third-party system integrators, without positional authority
•Direct experience managing program financials at the engagement level, including forecasting to budget, financial management, revenue control, earned value analysis, contingency management, and delivered-versus-bid margin
•End-to-end knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness, including the ability to partner with technical teams on comprehensive operational planning and address technical issues as they arise
•Proven ability to lead steering committee and executive-level customer relationships, including conducting difficult data-driven conversations around budget, resources, timelines, and formal outcomes, and driving decisions under pressure
•Demonstrated ability to operate across multiple concurrent accounts/engagements simultaneously, context-switching between short-term advisory assignments and longer-term SME oversight roles
•Experience conducting structured sales-to-delivery handoffs or equivalent intake processes that establish delivery from a position of clarity
•Demonstrated ability to identify and escalate delivery risk proactively, with clear examples of surfacing issues early enough to course-correct outcomes before they reach the customer
•Ability to collaborate effectively across global time zones and geographies
•Outstanding executive presence and communication skills, verbal and written, including the ability to lead high-powered workshops and tailor messaging based on audience
Preferred Qualifications
•Hands-on experience delivering Agentforce or equivalent AI platform implementations at the enterprise level, with the ability to credibly advise customers on agentic enterprise transformations
•PMP, PgMP, or SAFe certification, or equivalent demonstrated program management discipline applied at scale across long-duration, high-complexity engagements; PMI standards and SPSM methodology are the dual frameworks this role enforces daily
•Agile SCRUM Master certification
•10+ years using and/or implementing the core Salesforce products (Sales Cloud, Service Cloud), ideally as a consultant, with a significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management/executive level
•Salesforce platform certifications (Admin, Sales Cloud, Service Cloud, Marketing, etc.); these certifications will be a requirement as part of your role at Salesforce and are available through the global education reimbursement program
•Health & Life Sciences domain expertise sufficient to credibly advise at the executive level on industry trends, regulatory considerations, and the strategic implications of technology transformation within the vertical
•Experience operating in outcomes-based or fixed-fee delivery models where margin is set at the proposal and protected through execution discipline — not recouped through change orders after the fact
•Demonstrated ability to negotiate and resolve conflict in a delivery context, including change order negotiation, scope dispute resolution, and steering committee decision-forcing
Additional Information
•Possible travel of about 25%, exact requirements will vary based on customer
•Bachelor's degree required
Compensation
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
The typical base salary range for this position is $164,000 - $261,500 annually.
There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $196,800 - $285,300 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
