About the opportunity
The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.
•Fast forward and continuous career growth: the highest rate of promotions within the organization
•A team spread across 40+ locations around the globe
•Offline and online bootcamps as part of our onboarding process
•President's club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination
•Quota attainment has been recognized as higher than market average, according to RepVue
•Uncapped commissions
About your future tasks
We are hiring an exceptional Global Customer Success Leader to build and scale a high-performing, commercially accountable organization serving Semrush's largest and most strategic enterprise customers.
Reporting to the Chief Sales Officer of Semrush and partnering with Regional Vice Presidents of Sales, this leader will own the global CS strategy, operating model, leadership development and performance, with accountability for adoption, value realization, retention, renewals and expansion.
This is not a Support or Professional Services role. We need a product-deep, commercially driven leader who builds exceptional teams, engages credibly at C-suite level and translates Semrush and Adobe Brand Visibility capabilities into measurable business impact.
Key Priorities
•Build one global Enterprise CS operating model
•Define how Enterprise CS should operate globally across regions, account tiers, product lines, and customer complexity.
•Install consistent operating rhythms across onboarding, adoption, customer health, renewal readiness, executive engagement, and risk management.
•Shorten time-to-value
•Own the customer journey from closed-won through first measurable value.
•Drive deeper product adoption
•Raise the bar for how Enterprise CSMs understand and drive adoption across the broader Semrush portfolio.
•Improve retention and renewal readiness
•Elevate executive customer engagement
•Build strong cross-functional operating discipline
About you
Required Experience
•Proven leadership of Enterprise Customer Success teams in a SEO, AI visibility, brand visibility, content, competitive intelligence, data solutions, analytics, or broader marketing technology.
•Experience owning time-to-value, adoption, customer health, retention, and renewal readiness.
For roles based in the United States (including US Remote): the annual Total Cash Compensation range for this position is $320,000 to $365,000. This includes an annual variable compensation component that consists of a performance-based bonus which is typically between $80,000 and $91,250, based on target performance. This role will also be eligible for additional equity compensation.
Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements.
About the perks
•Strong product-market fit recognized by RepVue
•High earning potential with clear quota attainment visibility
•Life insurance
•Low cost medical, dental, and vision plans
•Paid parental leave
A little more about the company
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
