About the opportunity
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That's how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.
•Fast forward and continuous career growth: the highest rate of promotions within the organization
•A team spread across 40+ locations around the globe
•Offline and online bootcamps as part of our onboarding process
•President's club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destinations
•Quota attainment has been recognized as higher than market average, according to RepVue
•Uncapped commissions
About your future tasks
We are hiring an exceptional Global Customer Success Leader to build and scale a high-performing, commercially accountable organization serving Semrush's largest and most strategic enterprise customers.
Reporting to the Chief Sales Officer of Semrush and partnering with Regional Vice Presidents of Sales, this leader will own the global CS strategy, operating model, leadership development and performance, with accountability for adoption, value realization, retention, renewals and expansion.
This is not a Support or Professional Services role. We need a product-deep, commercially driven leader who builds exceptional teams, engages credibly at C-suite level and translates Semrush and Adobe Brand Visibility capabilities into measurable business impact.
Our customers don't simply buy technology; they invest in outcomes. The mandate is to make Customer Success a strategic growth engine, connecting our platform, data and insights to executive priorities and turning customer value into durable, profitable growth.
The Mandate
•Accelerate time-to-value and measurable business outcomes.
•Deepen adoption and maximize platform value.
•Drive retention and predictable renewals.
•Unlock expansion through demonstrated customer impact.
•Elevate executive engagement and strategic partnerships.
•Build one globally consistent CS operating model with exceptional leadership, talent and execution.
This leader will own the enterprise customer journey from closed-won through value realisation and renewal readiness, driving accountability across Enterprise Sales, Solutions Engineering, Product, Support, Professional Services, RevOps, Enablement and Adobe field teams.
About you
Required Experience
•Proven leadership of Enterprise Customer Success teams in SEO, AI visibility, brand visibility, content, competitive intelligence, data solutions, analytics, or broader marketing technology.
•Experience owning time-to-value, adoption, customer health, retention, and renewal readiness.
•Strong enterprise customer fluency: executive engagement, complex stakeholders, multi-product adoption, global accounts, and strategic business reviews.
•Deep product orientation, with comfort going below the surface into workflows, use cases, adoption barriers, and value realization.
•Strong commercial judgment, with the ability to balance customer advocacy, retention, expansion partnership, and revenue accountability.
•Operating discipline across scorecards, inspection cadence, customer health, renewal risk, and executive reporting.
•Experience leading managers and scaling a global or multi-region CS organization.
•Clear communication and executive presence, with the ability to simplify complexity across teams, customers, and regions.
Professional Traits (your bar)
•Excellent Judgment - high-quality, timely decisions with incomplete data; owns outcomes.
•Hire & Develop the Best - raises the bar; builds managers as force multipliers.
•High Standards - precision in pipeline, forecast, messaging, and execution.
•Strategic + Hands-On - ability to effortlessly toggle between strategic direction-setting and operational rigor, with a skew towards action.
•Innovator's Bias - turns market trends and customer pain into product and GTM plays.
•Ambitious & Conviction-Driven - sets bold goals; mobilizes teams to beat them.
•Results-Oriented - grit and tenacity - measures what matters; celebrates outcomes, not activity.
•Inspirational Leadership - creates clarity, energy, and momentum across regions.
About the perks
•Strong product-market fit recognized by RepVue
•High earning potential with clear quota attainment visibility
•Life insurance
•Low cost medical, dental, and vision plans
•Accidental death and dismemberment (AD&D) insurance
•Dependent Care Savings Accounts and Flexible Spending Accounts
•Health Savings Account
•Short-term and long-term Disability
•Employee Assistance Program
•Employee Resource Groups
•Paid parental leave
•Relief Fund
•Travel coverage
A little more about the company
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
Built on the industry's most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We've built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
