About Altenar: Altenar provides sportsbook technology and managed services to gaming operators internationally, helping them build and grow competitive sportsbook businesses.
Responsibilities
•Own customer satisfaction, relationship health, retention, renewals, and account expansion; set quarterly and annual objectives and KPIs
•Build and lead the Customer Success function, defining roles, reporting lines, performance standards, and ownership of strategic relationships
•Partner with Account Management leadership, which retains direct management of AM teams and day-to-day service delivery
•Coach Customer Success talent, strengthen commercial and sportsbook product expertise, and build a culture of accountability and proactive customer development
•Define joint working practices with Account Management: AMs own functional, back-office, and operational customer communication; Customer Success owns business outcomes, strategic engagement, and growth opportunities
•Agree information-sharing and escalation protocols
•Establish structured methods for evaluating customer requests, business impact, and priorities
•Work with Product, Trading, Technology, and Account Management leaders to balance customer expectations, contractual commitments, delivery capacity, and Altenar's roadmap
•Build strategic relationships with executive, commercial, and product decision-makers using customer segmentation, success plans, stakeholder maps, and regular business reviews
•Personally support strategic accounts, senior relationships, complex negotiations, and material relationship risks while preserving operational ownership within Account Management
•Identify renewal risks well before contract expiry, demonstrate measurable customer value, and secure longer-term commitments
•Negotiate multi-million-euro agreements, renewals, and expansions, protecting profitability while delivering compelling customer outcomes within agreed approval authority
Requirements
•At least 8 years of relevant experience in B2B iGaming
•Proven experience leading Customer Success or strategic account development teams and delivering retention and existing-account growth
•Deep knowledge of sportsbook products, back-office functionality, trading operations, and operator needs
•Strong commercial track record, including major customer negotiations, renewals, and expansions
•Ability to establish KPIs, account governance, and effective cross-functional processes without relying on direct management of Account Managers
•Excellent leadership, executive stakeholder management, communication, and negotiation skills
Nice to have
•Experience in sportsbook technology or managed services
Conditions
•Stable and flexible working environment
•Career growth opportunities
•Training and professional development events
•Health insurance for employees and close family members
•Teamwork and accountability
•Sense of community and defined company culture
•International work environment and diverse workplace
•Modern, comfortable office in the centre of St Julians
•Corporate parking near the office
•Gym reimbursement after successfully passing the probationary period
