Bank of Georgia

customer success manager for SOLO packages

In short

This is a customer success manager role at Bank of Georgia, focused on promoting SOLO packages (SOLOX, SOLO Premium, SOLO Club) to existing and potential customers by phone and online channels. The company is a bank in the fintech industry. The role requires higher education and at least 2 years of sales and customer service experience, with strong communication and persuasion skills. The position is office-based in Tbilisi, while the recruitment process itself is conducted remotely.

About
Bank of Georgia is a bank that supports employees in developing their potential, fostering teamwork, and encouraging innovative approaches.
Responsibilities
•Communicate by phone with existing and potential customers to offer SOLO packages (SOLOX, SOLO Premium, SOLO Club)
•Process leads and requests received through online channels and, when needed, redirect them to the relevant department
•Communicate with customers to support retention and offer an alternative package when needed
•Identify customer needs and share tailored solutions
Requirements
•Higher education
•At least 2 years of experience in sales and customer service
•Customer-oriented approach and willingness to help
•Effective communication and persuasion skills
•Ability to handle challenging situations and direct inquiries appropriately
•Goal-oriented and focused on results
Nice to have
•Knowledge of English and/or Russian
Conditions
•The position is office-based; the recruitment process is remote
•Applications are accepted until October 15, 2026

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