About the Role
Join Our Team as a Global Business Consultant and Shape the Future of Customer Experience! Do you thrive in a dynamic, fast-paced environment where customer success is paramount? Are you passionate about building relationships and collaborating with diverse teams?
As a GBC you play a pivotal role in ensuring our sales and account management teams understand business policies, order processing, credits, procedures and assists in problem solving all issues. This will be a role that will evolve, and we are looking for someone who wants to grow and evolve too!
The Global Business Consultant role for GSA/KSA accounts is the global lead for all operational matters for our largest accounts. Below are several of the key functions performed by this role.
Role Responsibilities & Key Accountabilities
•Serves as a primary resource for sales consultants, account managers and sales management to understand business policies and process
•Supports strategic objectives regarding sales and Client strategy
•Work with multiple internal stakeholder groups to deliver the best Client experience
•Contribute to a continuous improvement culture by identifying and implementing innovative solutions
•When necessary and appropriate, communicates pricing and product information to customers directly
•Monitors data, and provides analysis to illustrate sales trends, identify weaknesses in current sales execution and support future sales strategy
•Supports and provides guidance for investigation of order processing issues, sales and financial operational matters during end of month sales cycles
•Implement effective communication plans and operating rhythm with global teams
•Partner with Commercial Policy and Legal teams to ensure that partnership agreements and special deals comply with LSEG terms & conditions
•Build trusting relationships with key stakeholders both with the customer and within LSEG
•Consults with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure
We are seeking a driven individual with
•Outstanding organisation skills with demonstrable experience in customer support and business administration
•A passion for problem-solving and a strong analytical mind
•Excellent communication and interpersonal skills
•The ability to work effectively in a team environment and build strong relationships
•Proficiency in MS Office Suite, with advanced expertise in Excel and PowerPoint
•Collaborative and proactive, the ability to have a forward thinking approach
•Able to prioritise and manage time efficiently and optimally
•Outstanding stakeholder engagement skills and the ability to work in a fast paced environment
Why Join Us?
We're proud to offer a working culture that supports growth, balance, and purpose:
•Hybrid and flexible working arrangements
•Constant Learning: 90 Day Sales On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data
•A welcoming, inclusive culture backed by Employee Networks
•A competitive referral bonus program
•Access to private healthcare, wellness support, and pension contributions
•Professional development: Quarterly Connects to ensure you meet your Goals & Objectives
•Paid volunteer time to support causes that matter to you
•A team that values your input and supports your goals
Career Stage
Manager
About LSEG
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
