Key Account Manager, Companion Animal Business Unit - Animal Health Canada
Reporting to the Associate Director – Sales Manager, Key Accounts and Remote Account Management, the Key Account Manager is responsible for managing assigned key accounts within the Companion Animal Business Unit. This role focuses on developing, negotiating, and growing long-term relationships and sales opportunities for our Animal Health products and services.
The Key Account Manager will work collaboratively with the commercial organization, including Sales, Marketing, and Veterinary Services, to build strong relationships with key decision makers and influencers. The role will establish regular contact with customers, deepen account understanding, and execute both short- and long-term account plans to strengthen our reputation as a trusted business partner while maximizing sales and market share.
Key Responsibilities
•Implement the key account management model across Companion Animal Business Unit accounts by engaging, creating value, retaining, and growing accounts.
•Develop deep customer understanding and account insights to enhance relationships and create differentiated value propositions.
•Build strong relationships and drive agreements and partnerships across both emerging and established key accounts.
•Coordinate and support tasks related to key account sponsorships, conferences, promotional activities, and other account initiatives.
•Develop relationships across multiple levels within key account organizations to strengthen engagement, improve account access at clinic level, and enhance communication between customers and our company.
•Provide the sales team with targeted support in key accounts, including sales calls, implementation of value-added programs, and support for account agreement execution.
•Collaborate with internal stakeholders to identify business opportunities and investment strategies that demonstrate the value of the partnership with the customer.
•Execute individual key account plans in close collaboration with Regional Business Managers, Marketing, and Veterinary Services.
•Conduct business analysis and account reviews as required, providing relevant sales and performance information such as growth trends, occupancy, and clinic performance.
•Ensure all activities are performed in compliance with the company's Code of Conduct, Values and Standards, policies, procedures, industry standards, and applicable laws and regulations.
Qualifications
Required Experience and Skills:
•Bachelor's degree in Marketing, Sales, Business Management, or another related field.
•Solid experience in marketing and/or sales of Animal Health products, or equivalent experience in key account management, training, strategy development, or execution in a relevant industry.
•Experience in the Companion Animal business is an asset.
•Strong negotiation and commercial skills, with the ability to identify and close opportunities in complex, large-scale negotiations.
•Proven success in account management, with the ability to build and sustain strong customer relationships and influence at all levels.
•Ability to work collaboratively and influence cross-functional teams, including Marketing, Sales, Regulatory, and Legal.
•Strong analytical skills, with the ability to interpret business metrics and use Microsoft Excel and Word effectively.
•Strategic and innovative approach to marketing and business development.
•Excellent communication and interpersonal skills, with the ability to engage effectively with key account stakeholders.
•Fluency in English and French is required.
Candidate should reside in one of the following provinces: Quebec, Ontario, New Brunswick, Alberta.
Travel requirement: Approximately 25%.
This job posting is for an existing vacancy position.
Base salary range: $81,280 – $121,920 CAD. Individual employee salaries will be based on several factors such as relevant experience, skills & proficiency, and/or other bona fide factors relative to appropriate internal comparators.
This role includes eligibility to a discretionary short-term-incentive plan which fosters a pay-for-performance culture. The rewards and benefits programs go beyond traditional medical plans and retirement programs, to create a flexible, inclusive workplace to support employee well-being, development and long-term success.
Primary location: CAN - Quebec - Kirkland (16750 Transcanada)
Employee Status: Regular
Relocation: No relocation
Visa Sponsorship: No
Travel Requirements: 25%
Flexible Work Arrangements: Hybrid
Valid Driving License: Yes
